Aged Debt

AgentViewClosed The graphical user interface of the CMP that is typically used by Customer Service Agents to access CMP customer and billing data. In versions prior to CMP 8.0, this was called the CMP GUI. allows CustomerClosed In the context of the Cloud Monetisation Platform, an individual or organisation who has signed an agreement to take goods and services from a service provider. A customer receives a bill associated with one or more subscriptions, and can be a single end user or a large company with many subscriptions assigned to one agreement. Service Advisors (CSAs) to view overdue invoices, known as Aged Debt. The data can be viewed in two modes:

  • As of Date
  • Real Time

The Aged Debt panel provides As of Date information to fulfil the customer requirement (Real Time Data is not currently supported). In CMPClosed Converged Monetisation Platform. The MDS Global product that supports customer care and billing for digital service providers., CSAs can filter transactions by document type, which helps to improve customer query response times. Due to the amount of document types, the CSAClosed Customer Service Agent, Advisor, or Assistant. A (usually) customer-facing role in telecommunications, such as an agent in a call centre. Variations include CSR (Customer Service Representative) or CEA (Customer Experience Agent) determines which ones are displayed in the filter drop-down by creating them in the Maintain Document Type Groups option. CSAs must do this before they can use the filter.

Aged Debt is a Toolbox feature and may not be available in your implementation of CMP.