Communications Templates (Comms Codes)

To define communications to customers in CMP Converged Monetisation Platform. The MDS Global product that supports customer care and billing for digital service providers., you create communication templates (comms codes) via Communications configuration. A communication template defines the following:

The code and description for the communication.
The CMP hierarchy level at which the communication can be invoked.
The delivery method - for example email, SMS Short Message Service. A text messaging service component of most mobile telephone systems. SMS uses standardized communication protocols to enable mobile phone devices to exchange short text messages., letter, external system, or push notification.
Once you configure a delivery method, you can configure the form and content of the message by specifying the static text and default fields to include in the message. Depending on the delivery method, you can also specify targets, external systems, email subjects and languages for the communication.
The trigger - whether internally from CMP or from an external source.
Preferences - for example, marketing material sent via email.
The security level - the roles that have the authority to select and edit the communication in CMP.
Whether the communication is visible and selectable in AgentView The graphical user interface of the CMP that is typically used by Customer Service Agents to access CMP customer and billing data. In versions prior to CMP 8.0, this was called the CMP GUI..
Whether the communication is active and thus available to new subscribers.
The sender and the recipient(s), or target.
When the console is operating in B2B Business to business. The exchange of products, services or information between businesses, rather than between businesses and consumers. mode (system property CONSUMER.MODE = false) and an email, SMS, or push communication is defined at agreement In the Cloud Monetisation Platform, the entity that holds the instructions for generating the bills for one or more subscriptions. including the addresses and how often the bill is generated. level, the target for a communication can be the agreement administrator that is defined for the relevant agreement. For example, a company could have an employee who handles all financial matters for mobile phones, so all communications about invoices and payments could be sent to them as the agreement administrator.

Some communication formats, for example letters and emails, must be associated with an additional external template that determines the format, style and layout of the correspondence. Templates are created using external frameworks such as Velocity and Prince XML Exstensible Markup Language. A markup language used to describe data that allows users to define their information formats, especially in order to display documents on the Internet.. Templates contain elements such as static text, images, headers and footers, and dynamic text or merge fields, which can be populated with customer-specific data from the CMP default fields to create personalised communications.

For more information, see About Email and Letter Templates.