Usage Processing

You can define how usage record types received from network In the context of CMP, the infrastructure on which usage of registered customers will be measured – this could be a mobile phone network, broadband network or other non-telecommunications network. components are classified into meaningful usage descriptions.

CMP Converged Monetisation Platform. The MDS Global product that supports customer care and billing for digital service providers. is integrated with an Online Charging System (OCS) for real-time rating In telecommunications, determining the cost of a particular call. Involving converting call-related data into an equivalent monetary value. and balance management. In an online charging implementation, rating and usage-based discounting are handled by the Online Charging System (OCS) in real time as the service is consumed.

Every time a subscriber The end user of a network. uses their handset A mobile phone to make a call, send a text, browse the web or carry out any other activity, the network records this activity and makes the information available for collection in event files - External Data Representation or xDR External Data Representation. A standard data serialisation format that allows data to be transferred between different computer systems. files. The CMP Usage Interface handles and processes these externally priced usage event records (calls messages and data) and non-usage items (line rental, connection fees and insurance) so that usage data can be included in a subscriber's detailed bill, available to Call Centre Staff via AgentView The graphical user interface of the CMP that is typically used by Customer Service Agents to access CMP customer and billing data. In versions prior to CMP 8.0, this was called the CMP GUI. or via a self-care application.

CMP performs supplementary classification to support the bill presentation and any reporting requirements of the service provider The owner of the infrastructure in which accounts will be created. The Service Provider can host and operate the instance of CMP, or CMP can be provided as a Managed Service.. This classification involves configuring usage classes so that meaningful usage descriptions can be applied to the usage record types received from the network, and included in a customer's bill.

To define a usage class, you:

• Provide a unique alphanumeric code for the usage class.
• Supply a meaningful description.
• Specify the network from which the usage record type comes.
• Identify the usage record type - for example voice, text or data.
• Choose a default unit of measure for the usage of value, volume or duration.
• Select the pricing service that applies to the usage class.
• Select the discount service that applies.
• Specify whether the usage class is to be displayed on the customer's invoice.
• Select the security level of the user A person with the capability to log in to the CMP GUI software, such as a customer service advisor or agent. who has access to the usage class.
• Indicate whether the usage class is available to new subscriptions.
• Add any explanatory text required to help future Business Configuration A module in the CMP Administation console that provides for viewing and modification of business and user applicable system configuration. users understand the usage class.

In Usage Processing you can configure suppressed phone numbers that do not appear on the customer bill. For example, you may want to ensure that calls for which there are no charges do not appear explicitly on the invoice. You can suppress specific phone numbers or just a prefix.

To configure a suppressed number, you:

• Select the network to which the suppressed number belongs.
• Supply the number to be suppressed.
• Specify whether the suppressed number is an entire phone number or a prefix.