Customer Communications

CMPClosed Converged Monetisation Platform. The MDS Global product that supports customer care and billing for digital service providers. supports outbound communication to the customerClosed In the context of the Cloud Monetisation Platform, an individual or organisation who has signed an agreement to take goods and services from a service provider. A customer receives a bill associated with one or more subscriptions, and can be a single end user or a large company with many subscriptions assigned to one agreement.. The CMP Communications module handles all types of communications, including letters, emails, SMSClosed Short Message Service. A text messaging service component of most mobile telephone systems. SMS uses standardized communication protocols to enable mobile phone devices to exchange short text messages. and push notifications, and it can support multiple languages. Communications can be triggered by a workflow event. Communications can also be associated with triggers from external systems.

The Communications module allows customers to:

  • Opt in or out of certain communications.
  • Set time exclusions.
  • Set preferences for communication methods, for example email, letter or SMS.