Customer Management APIs

Customer In the context of the Cloud Monetisation Platform, an individual or organisation who has signed an agreement to take goods and services from a service provider. A customer receives a bill associated with one or more subscriptions, and can be a single end user or a large company with many subscriptions assigned to one agreement. Management web services enable client systems to manage their customers' telecommunications requirements while also supplying those customers with the capability to manage their own requirements, via a series of e-services. The CMP Converged Monetisation Platform. The MDS Global product that supports customer care and billing for digital service providers. application is integrated with client systems by using a number of CMP consumer web services that can be called from internal and external web-based applications belonging to the client, such as an online shop or from inside retail outlets. CMP web services reflect many of the customer care activities that can be performed manually in CMP. Generally, each CMP web service XML- or JSON-based information exchange systems that use the Internet for direct application-to-application interaction. These systems can include programs, objects, messages, or documents. is analogous to a CMP screen or wizard process - creating a new agreement In the Cloud Monetisation Platform, the entity that holds the instructions for generating the bills for one or more subscriptions. including the addresses and how often the bill is generated. or processing a payment, for example. Some example APIs include:

• Setting up Bill Account In the Cloud Monetisation Platform, a billing entity that can be used to manage payments on one or more subscriptions or payments for services. An account can hold details such as payments or invoices. and Customer
• In-life changes, such as MSISDN Mobile Station International Subscriber Directory Number, often referred to as a Mobile Number. A number uniquely identifying a subscription in a mobile network. change, Bill Cycle change, Bill Address change, Name change, Bank Account changes
• Terminating subscriptions
• Adjustments to the Account, for example credit/debit adjustments
• Placing an invoice into Query/Dispute
• Suspending Credit Control/Dunning procedures
• Querying information relating to Billing, for example transactions posted to the customer’s account (invoices and payments)
• Querying Unbilled Usage charges
• Querying Account Balance and Amount Due
• Querying Bill Address, Bill Cycle, Customer Name, Bank Account
• Querying Credit Control/Dunning status

Product Catalogue APIs

Product Catalogue The CMP component that details the products and services available to subscribers. web services enable an external system to enquire and manage the customer marketing propositions and Business Configuration A module in the CMP Administation console that provides for viewing and modification of business and user applicable system configuration. data configured to support the CMP business processes. All actions that can be performed through the Business Configuration GUI Graphical User Interface. A user interface that allows users to interact with electronic devices through graphical icons and visual indicators. In the context of CMP, the CMP GUI is the user interface typically used by CSAs to access customer data stored in CMP. are also supported through the exposed RESTful web services Web services that are based on Representative State Transfer (REST) architecture principles, and are therefore designed to work best on the Internet, being lightweight, maintainable, and scalable. CMP provides RESTful web services to access much of CMP functionality..