View Comms Not Sent Notes

If a comms cannot be sent, CMP Converged Monetisation Platform. The MDS Global product that supports customer care and billing for digital service providers. automatically raises a Comms Not Sent workflow. The workflow writes details of why the comms could not be sent in the Notes pane of the Account In the Cloud Monetisation Platform, a billing entity that can be used to manage payments on one or more subscriptions or payments for services. An account can hold details such as payments or invoices. Event Summary screen in the Profile > Summary lower panel:

The notes list the possible delivery methods for the comms and the reasons why they were rejected, This helps the agent to resolve the issue. For example, if an email could not be sent because there was no email address on record, the agent could ask for an email address from the customer In the context of the Cloud Monetisation Platform, an individual or organisation who has signed an agreement to take goods and services from a service provider. A customer receives a bill associated with one or more subscriptions, and can be a single end user or a large company with many subscriptions assigned to one agreement..