CMP Documentation

Converged Monetisation Platform (CMP Converged Monetisation Platform. The MDS Global product that supports customer care and billing for digital service providers.) provides documentation in both HTML and PDF format.

This documentation set:

• Lists and describes changes and new features in the latest CMP release.
• Provides an overview of CMP features and operation.
• Describes the technical and functional architecture of CMP.
• Explains the functionality of CMP modules – such as Billing, Payments, or the Integrated Product Catalogue The CMP component that details the products and services available to subscribers..
• Describes how CMP integrates with client systems – including reporting, extracting, and interfaces.

This CMP documentation does not include low-level technical details suitable for end users, such as user A person with the capability to log in to the CMP GUI software, such as a customer service advisor or agent. guides that detail step-by-step processes in the CMP GUI Now called AgentView; the graphical user interface of the CMP that is typically used by Customer Service Agents to access CMP customer and billing data.. However, the context-sensitive online help provided for the Administration Console An operations web console that allows batch jobs to be scheduled, run manually and monitored. The console also provides for viewing and modification of business and user applicable system configuration., Business Configuration A module in the CMP Administation console that provides for viewing and modification of business and user applicable system configuration., AgentView The graphical user interface of the CMP that is typically used by Customer Service Agents to access CMP customer and billing data. In versions prior to CMP 8.0, this was called the CMP GUI. and Bulk Action UI consoles does contain this level of detail - for more detail see Context-Sensitive Help.

Audience

CMP documentation is aimed at internal and external customers, which can include the following:

• IT staff for CMP Licence customers
• Non-IT staff for CMP Licence and Managed Services customers
• Systems Integrator (SI) Partners
• MDS Global Business Operations
• MDS Global employees wanting to familiarise themselves with CMP.

Some documentation, for example the CMP Overview, can be shared with prospective customers during the sales process.