Introduction

MDS Global Online Analytics (OLA) can support the drive to maximise revenue, reduce costs, improve customerClosed In the context of the Cloud Monetisation Platform, an individual or organisation who has signed an agreement to take goods and services from a service provider. A customer receives a bill associated with one or more subscriptions, and can be a single end user or a large company with many subscriptions assigned to one agreement. experience, and better engage customers by providing the functionality to track and trend key performance indicators such as:

  • churn
  • connections
  • customer contacts
  • revenue
  • profitability
  • services consumed, as well as other key areas.

Online Analytics offers a rich, interactive online dashboard, which uses data from the integrated database at the heart of the MDS Global Customer Management Platform (CMPClosed Converged Monetisation Platform. The MDS Global product that supports customer care and billing for digital service providers.).

Presented as a Software-as-a-Service solution, MDS Global OLA delivers meaningful business insight to MDS Global customers' senior and operational management groups.

OLA is an in-memory solution, delivered via a web browser to support access from multiple device types. Users can use the pre-calculated business metrics provided or can quickly interact with the information to serve their own analytical needs, without relying on in-house IT or Business Insight support. This makes OLA a flexible, cost effective and powerful business tool. The in-memory design allows ends users to interrogate data without impacting any production systems.

In addition, Online Analytics allows configuration of data extracted from CMP to enable, for example, reclassification of data to make for more logical analysis, or the grouping of accountClosed In the Cloud Monetisation Platform, a billing entity that can be used to manage payments on one or more subscriptions or payments for services. An account can hold details such as payments or invoices. types to allow better customer segmentation.

Purpose of This Guide

This guide provides an overview of the MDS Global OLA interface and functions and describes the specific KPIs and Analytics available; it is not intended to be a userClosed A person with the capability to log in to the CMP GUI software, such as a customer service advisor or agent. guide or a technical overview.

Required Reading

This document assumes prior knowledge of the CMP Overview.