Setting Recurring Payments

When an accountClosed In the Cloud Monetisation Platform, a billing entity that can be used to manage payments on one or more subscriptions or payments for services. An account can hold details such as payments or invoices. is created, the userClosed A person with the capability to log in to the CMP GUI software, such as a customer service advisor or agent. navigates through the account Creation Wizard in the CMP GUIClosed Now called AgentView; the graphical user interface of the CMP that is typically used by Customer Service Agents to access CMP customer and billing data. selecting the required Payment Type and entering the payment details.

CMPClosed Converged Monetisation Platform. The MDS Global product that supports customer care and billing for digital service providers. accounts can also be created via self-care applications and third partyClosed Of software; a reusable component developed to be either freely distributed or sold by an entity other than the original vendor of the development platform. systems using the Create account web serviceClosed XML- or JSON-based information exchange systems that use the Internet for direct application-to-application interaction. These systems can include programs, objects, messages, or documents. where Payment Type is a parameter.

UK Direct Debit (BACS)

Where the customerClosed In the context of the Cloud Monetisation Platform, an individual or organisation who has signed an agreement to take goods and services from a service provider. A customer receives a bill associated with one or more subscriptions, and can be a single end user or a large company with many subscriptions assigned to one agreement. chooses to pay via UK Direct Debit (Bankers Automated Clearing Services or BACSClosed Bankers Automated Clearing Services. A system in the United Kingdom for making payments directly from one bank account into another.), the following must be specified:

  • Payment Type
  • Payment Terms
  • Bank account Number
  • Bank account Sort Code
  • Name of Payer
  • Set Up Method.

All Direct Debit fields have standard validation to ensure the correct value type and length are entered. CMP Modulus Checking can also be applied to validate combinations of bank account numbers and sort codes.

When the user has completed the account Creation Wizard, the Account Summary screen opens with the Payment Type shown as Direct Debit.

New, amended or cancelled Direct Debit Instructions are extracted daily from CMP in the Automated Direct Debit Instruction Service (AUDDISClosed Automated Direct Debit Instruction Service. A service that allows you to send Direct Debit Instructions to a customer's bank electronically.) extract. The AUDDIS extract is sent to a third party Payment Handler to be transmitted to BACS for processing.

If no response is received from BACS, the Direct Debit Instruction is successful.

If a Direct Debit Instruction is unsuccessful, details of the failure including a reason code are returned from BACS, via the third party Payment Handler, in the Automated Direct Debit Amendment and Cancellation Service (ADDACSClosed Automated Direct Debit Amendment and Cancellation Service. An electronic messaging service that allows banks to notify service users if changes are made to a customer's Direct Debit Instruction (DDI), for example a cancellation or an account transfer.) extract.

CMP processes ADDACS files, taking the appropriate configurable action against the account. Example actions include but are not limited to:

  • Cancelling the Direct Debit, changing the Payment Type to the default Payment Type
  • Requesting that Direct Debit details are changed and resubmitted

Failed UK Direct Debit Refunds (AWACS)

Advice of Wrong Account for Automated Credits Service or AWACS files contain the details of failed refunds where the receiving bank is able to identify the correct bank account details or where a customer’s bank account has been transferred to a new bank.

Incoming AWACS files are collected from the third party Payment Handler via SFTPClosed Secure File Transfer Protocol. A network protocol used for secure file transfer between remote systems over a secure shell. and returned to CMP for manual processing by the Managed ServiceClosed MDS Global can operate an instance of CMP as a billing and customer management service on behalf of a service provider. In this situation, CMP is referred to as a Managed Service. or the Service ProviderClosed The owner of the infrastructure in which accounts will be created. The Service Provider can host and operate the instance of CMP, or CMP can be provided as a Managed Service..

The user updates the Direct Debit details stored against the account with the correct details supplied in the AWACS file. The configured AWACS Reason Code must be selected prior to confirming the changes.

Recurring Card Payments

The appropriate credit or debit card Payment Type must be specified if the customer chooses to pay via credit or debit card.

At this stage, CMP informs the user that the account will be created temporarily using the configured default Payment Type.

When the account Creation Wizard is completed, the third party Payment Provider’s interface is initiated in the default web browser to set up, validate and store the card details as follows:

The user can initiate a Payment Type change, re-entering the credit or debit card details from the account Summary.