Spend Caps in AgentView

In AgentViewClosed The graphical user interface of the CMP that is typically used by Customer Service Agents to access CMP customer and billing data. In versions prior to CMP 8.0, this was called the CMP GUI. you can:

ClosedView Spend Caps

Spend caps for a subscriptionClosed A billing entity that incurs a charge. Examples include a network attached device whose usage you want to measure and charge for, or a monthly software subscription are displayed in the Subscription Summary screen in the Billing >Spend Caps lower panel under the following columns:

Name Description
Cap Code The CMP code for the spend cap.
Description The descriptive name for the spend cap.
Cap Enabled If there is a checkmark in this column, the cap is currently enforced on the subscription.
Cap Activity Pending Any actions that are pending on the spend cap.
Cap Amount The monetary amount of the spend cap.
Cap Remaining The monetary amount of the cap that remains unused.

View spend capClosed A service for customers that applies a limit to how much usage a customer can consume outside of their allowances or bolt-on extras, preventing spending over a certain amount. details in Billing >Spend Caps in the Subscription Summary screen

ClosedView Spend Cap History

You can view the history for a spend capClosed A limit on a subscriber's service. in the Subscription Summary screen in the Billing >Spend Caps lower panel. Right-click a listed spend cap and select History in the shortcut menu to launch the Subscription Spend Cap History popup. The pop-up lists the activities for spend cap under the following columns:

Name Description
Activity Date Time The date and time that the activity for the spend cap took place.
Activity The activity that took place, for example Enable, Change.
Event Number The ID number of the workflow event associated with the activity.
Cap Status The status of the spend cap for that activity, for example Complete, Failure, Pending.
Cap Amount The monetary amount of the spend cap at the time the activity took place (cap amounts can be changed).

 

ClosedAdd a Spend Cap

Spend caps are added at subscription level in the Subscription Summary screen in the Billing >Spend Caps lower panel. Right-click in the pane and select the Add shortcut menu option to launch the Change pop-up with the Maintain Subscription Spend Cap screen, where you can choose a spend cap and enter a monetary amount for it:

Add spend caps to a subscription in Maintain Subscription Spend Cap

ClosedDelete a Spend Cap

Spend caps are deleted at subscription level in the Subscription Summary screen in the Billing >Spend Caps lower panel. Right-click a listed spend cap and select Delete in the shortcut menu.

ClosedChange a Spend Cap

You can change the monetary amount of a spend cap in the Subscription Summary screen in the Billing >Spend Caps lower panel. Right-click a listed spend cap and select Change in the shortcut menu. This lunches the Change pop-up with the Maintain Subscription Spend Cap screen, in which you can adjust the amount of the cap.

You can change the monetary amount of a spends cap in the Change > Maintain Subscription Spend Cap pop-up.