AgentView Parent and Child Roles
Groups, parent roles and roles form a hierarchy of permissions that controls the functionality that a user
A person with the capability to log in to the CMP GUI software, such as a customer service advisor or agent. can access. In CMP Converged Monetisation Platform. The MDS Global product that supports customer care and billing for digital service providers., the following parent roles handle AgentView The graphical user interface of the CMP that is typically used by Customer Service Agents to access CMP customer and billing data. In versions prior to CMP 8.0, this was called the CMP GUI. functionality. Each parent role has a number of child roles.
Comms
This parent role has the following child roles:
- Maintain Communications
- Send Communications
- View Communications
Credit Control
This parent role has the following child roles:
- Credit Control Management
- View Credit Control History
- Write-offs
Customer Data
This parent role has the following child roles:
- Maintain Agreements
- Maintain Customers
- Maintain Direct Debit Details
- Maintain Invoices
- Maintain Subscription A billing entity that incurs a charge. Examples include a network attached device whose usage you want to measure and charge for, or a monthly software subscription Services
Customer Orders
This parent role has the following child roles:
- Add Customers
- Maintain Agreements
- Maintain Customers
- Maintain Direct Debit Details
- Maintain Orders
- Maintain Payment Details
- Maintain Payments
- Maintain Subscription Services
Enterprise Data
This parent role has the following child roles:
- Maintain Customers
- Maintain Direct Debit Details
- Maintain Enterprises
- Maintain Invoices
- Maintain Subscription Services
Enterprise Orders
This parent role has the following child roles:
- Add Customers
- Maintain Customers
- Maintain Direct Debit Details
- Maintain Payment Details
- Maintain Subscription Services
Finance
This parent role has the following child roles:
- Add Adjustments
- Add Refunds
- Maintain Adjustments
- View Direct Debit Details
- View Discounts
- View Payments
- View Refunds
- Write-offs
Hierarchy Management
This parent role has the following child roles:
- Maintain Agreements
- Maintain Customers
- Maintain Enterprises
Payment Handling
This parent role has the following child roles:
- Add Payments
- Maintain Payment Details
- Maintain Payments
- View Payments
Problem Resolution
This parent role has the following child roles:
- Maintain Workflow Events Manually or automatically created task items that drive and record activity within CMP. Sometimes referred to as Diary Events.
- Raise Workflow Event
- Send Communications
- View Statistics
- View Workflow Events
View Customer Data
This parent role has the following child roles:
- View Agreements
- View Communications
- View Credit Control History
- View Customers
- View Direct Debit Details
- View Discounts
- View Invoices
- View Payments
- View Refunds
- View Usage Details
- View Weblinks
- View Workflow Events
View Enterprise Data
This parent role has the following child roles:
- Send Communications
- View Agreements
- View Communications
- View Credit Control History
- View Customers
- View Direct Debit Details
- View Discounts
- View Enterprises
- View Invoices
- View Payments
- View Refunds
- View Usage Details
- View Weblinks
- View Workflow Events
Workflow Handling
This parent role has the following child roles:
- Maintain Workflow Events
- Raise Workflow Events
- View Workflow Events