Enable Password Recovery and Reset

Prerequisites

Ensure the following are in place:

1. A valid SMTP Simple Mail Transfer Protocol. An Internet standard for email transmission. mail server has been configured in your installation configuration prior to deployment. This can be done in the SMTP Mail Server Settings panel in the Global tab of the Installation Configuration tool:

   

   For more information on the inventory file and the Installation Configuration Tool, see the CMP Converged Monetisation Platform. The MDS Global product that supports customer care and billing for digital service providers. Installation Guide.

2. Every user A person with the capability to log in to the CMP GUI software, such as a customer service advisor or agent. must have an email address defined against their profile in WSO2.

   For information on how to do this, see Add a User's Email in Identity Server.

Enable Password Recovery

To enable password recovery in Identity Server:

1. Log into the Identity Server Management Console.

   The console opens on the Home page. By default, the Main menu tab is selected.

2. In the Identity section of the tab, locate Identity Providers and click Resident.

   

3. In the Resident Identity Provider screen, expand Account In the Cloud Monetisation Platform, a billing entity that can be used to manage payments on one or more subscriptions or payments for services. An account can hold details such as payments or invoices. Management Policies.
4. Ensure that Enable Notification Based Password Recovery is selected and that Enable Internal Notification Management is deselected:

   

   CMP supports the other options in this screen.

5. Click Update.

   A success message is displayed.