Workflow Events Report – Detail

Report Name

Workflow Events Report – Detail

Objective

This report shows details of all workflow events are raised within the reporting period to assist in understanding why customer are calling. This data can be used as a basis for business improvement initiatives such as identifying customers making contact multiple times during the reporting period.

Expected Frequency

Daily

Period

Previous Day

Output File(s)

<YYYY-MM-DD> <ID> Workflow Events Report Detail.csv

Output Fields
  • Account
  • Subscription
  • Event Type
  • Event Code
  • Current User ID (Worklist)
  • Event Status

Job Schedule Information

Schedule:

Daily