Introduction
CMP
Converged Monetisation Platform. The MDS Global product that supports customer care and billing for digital service providers. provides a series of Standard Reports in several categories, which help maintain and monitor the data added to the system, prevent financial leakage, and ensure that customer In the context of the Cloud Monetisation Platform, an individual or organisation who has signed an agreement to take goods and services from a service provider. A customer receives a bill associated with one or more subscriptions, and can be a single end user or a large company with many subscriptions assigned to one agreement. data is valid and correct. Reports are produced as CSV Comma Separated Values. A simple file format used to store tabular data, such as a spreadsheet or database. CSV files can collect the data from tables so that it can be input to another table-oriented application such as a relational database application. files.
These categories are:
Billing
Ensure the data used for creating bills is current and correct, and review how much revenue is being generated.
Churn
Monitor disconnection numbers and analyse the types of complaints leading to disconnections.
Credit Management
View accounts with outstanding balances, monitor credit control procedure and debt, and monitor direct debit rejections.
Customer Experience
Monitor the number of new and existing subscribers, accounts where there is an amount in query, and workflow events within CMP to ensure they are handled promptly and properly. Usage can be checked to ensure customers have the correct product for their needs, and changes to customers account In the Cloud Monetisation Platform, a billing entity that can be used to manage payments on one or more subscriptions or payments for services. An account can hold details such as payments or invoices. type can be checked and verified.
Financial
View all invoices posted and receipts received, as well as credits and debits pending.
Usage Reconciliation
Compare retail volumes vs wholesale volumes and identify discrepancies to identify revenue leakage.