AgentView Administration

AgentView The graphical user interface of the CMP that is typically used by Customer Service Agents to access CMP customer and billing data. In versions prior to CMP 8.0, this was called the CMP GUI. is the primary user A person with the capability to log in to the CMP GUI software, such as a customer service advisor or agent. interface for CMP Converged Monetisation Platform. The MDS Global product that supports customer care and billing for digital service providers. used by call centre staff to enrol customers onto the system and to maintain their details.

Deployment

AgentView is a web client served by Webswing running in a JBoss An open-source, cross-platform Java application server developed by JBoss, a division of Red Hat Inc. JBoss AS is an open-source implementation of Java 2 Enterprise Edition (J2EE) that is used for implementing Java applications and other web-based applications and software. JBoss is an open source alternative to commercial offerings from IBM WebSphere and SAP NetWeaver. Web Server. The AgentView application contains only presentation and validation logic. All required business logic resides in the AgentView Interfaces Layer. One instance of the AgentView web server connects to a single specified instance of the AgentView Interfaces Layer.

For information on how to deploy AgentView, see the CMP Installation Guide.

Starting

WebSwing is a web application and is deployed to a JBoss Web Server. To start WebSwing, use the following command:

sudo systemctl start jws5-tomcat

To restart WebSwing, use the following command:

sudo systemctl restart jws5-tomcat

Stopping

The AgentView application is stopped when WebSwing is restarted.

To stop WebSwing, use the following command:

sudo systemctl stop jws5-tomcat

Monitoring Status

To check the status of AgentView, use the following command to check the status of the JBoss Web Server instance on which WebSwing is installed:

sudo systemctl status jws5-tomcat

Check the log file for any errors – sometimes the process is still running but not functioning.

Configuration

During installation and deployment, you need to configure the name of the host(s) on which AgentView will be installed.

Logs

The Summary File generated at the end of the installation process provides the location of log files for the AgentView, for example the section pertaining to the AgentView can look as follows:

Agent View

==========

URL: https://server.example.demo.com:8443/agent-view

Logs:

Host: server.example.demo.com

Path: /var/log/webswing/