AgentView Interfaces Layer Administration

The AgentView The graphical user interface of the CMP that is typically used by Customer Service Agents to access CMP customer and billing data. In versions prior to CMP 8.0, this was called the CMP GUI. Interfaces Layer contains the business logic used by the AgentView user A person with the capability to log in to the CMP GUI software, such as a customer service advisor or agent. interface to access the CMP Converged Monetisation Platform. The MDS Global product that supports customer care and billing for digital service providers. database.

Deployment

The interfaces layer is accessed via RMI Remote Method Invocation. A Java system that allows an object running in one Java Virtual Machine (VM) to invoke methods of an object running in another Java VM./JRMP and then connects to the CMP database via JDBC Java Database Connectivity. The application programming interface (API) that allows Java programs to access databases..

The AgentView Interfaces Layer is installed as a set of Enterprise Java A widely used object-oriented programming language that is designed for use in the distributed environment of the internet. It is the most popular programming language for Android smartphone applications Beans (EJBs) to a JBoss An open-source, cross-platform Java application server developed by JBoss, a division of Red Hat Inc. JBoss AS is an open-source implementation of Java 2 Enterprise Edition (J2EE) that is used for implementing Java applications and other web-based applications and software. JBoss is an open source alternative to commercial offerings from IBM WebSphere and SAP NetWeaver. Enterprise Application Platform (EAP). The business logic is shared with the Published Interfaces Layer such that AgentView and the CMP SOAP Web Services expose functions in a consistent manner.

For information on how to deploy the AgentView Interfaces Layer, see the CMP Installation Guide.

Starting

The AgentView Interfaces Layer is deployed to a JBoss Server instance and thus starts when the server instance service starts. To start the service, use the following command:

To restart the JBoss service, use the following command:

Stopping

The AgentView Interfaces Layer is deployed to a JBoss Server instance and thus stops when the server instance service is killed. To stop the service, use the following command:

Monitoring Status

To check the status of the JBoss service, use the following command:

Check the log file for any errors – sometimes the process is still running but not functioning.

Configuration

During installation and deployment, you need to configure the name of the host(s) on which the Published Interfaces Layer will be installed.

Logs

The Summary File generated at the end of the installation process provides the location of log files for JBoss service, for example: