Cancel a Subscription

The subscriptionClosed A billing entity that incurs a charge. Examples include a network attached device whose usage you want to measure and charge for, or a monthly software subscription creation process can present certain challenges, such as the customerClosed In the context of the Cloud Monetisation Platform, an individual or organisation who has signed an agreement to take goods and services from a service provider. A customer receives a bill associated with one or more subscriptions, and can be a single end user or a large company with many subscriptions assigned to one agreement. abandons the new subscription, or a subscription is incorrectly duplicated, or created in error.

You can cancel a subscription before it gets connected to the networkClosed In the context of CMP, the infrastructure on which usage of registered customers will be measured – this could be a mobile phone network, broadband network or other non-telecommunications network., and has a status of Not Connected, or if the network connection attempt fails and the subscription is left in a status of Connection Failed, or Future Connection Pending.

Subscription Management

You cancel a subscription from the Subscription Management screen. This option is available only if the subscription is not connected, the connection failed, or there is a future connection pending.

This cancellation ensures the subscription does not receive any further updates via AgentViewClosed The graphical user interface of the CMP that is typically used by Customer Service Agents to access CMP customer and billing data. In versions prior to CMP 8.0, this was called the CMP GUI. or the APIClosed Application Programming Interface. A set of functions and procedures that allow the creation of applications that access the features or data of another software system, such as an application or operating system..

To cancel a subscription:

  1. Navigate to the Subscription Summary screen of the subscription to be cancelled.

  2. Click the Status hyperlink in the top right of the upper panel of the screen.

    The Subscription Management dialog is displayed.

  3. Select Cancel Subscription and then click Finish.

The subscription is cancelled, and all associated serial numbers are removed from the subscription, becoming available for further new subscriptions.