How to Manage Alert Recipients in CMP

When a probe In the Administration Console architecture, a mechanism which allows for the execution of predefined queries and for the comparison of the results of those queries against pre-configured targets. Probes can be reviewed and managed via the Admin Console. fires and an exception condition is met, an alert is sent to configured recipients to inform them of the probe activity.

Notifications are sent to individual users, or a team of users, via email, informing them of what has occurred with the probe, for example, it triggered, failed, or returned to a normal state.

In the Admin Console module, you can assign users and teams to receive alerts for a probe or a scheduled probe.

Add Alert Recipients

You can add alert recipients for probes, as well as for probe type schedules.

Add an alert recipient to a probe

The following steps describe how to add a recipient to a probe.

1. From the Admin Console module, select System Monitoring > Probes.

2. Select the probe for which you want to receive alerts (click on the hyperlink in the Name column to open the probe).

3. Select the Recipients tab. The Alert Recipients panel displays, showing all recipients, if any.

4. Click Add.

   The Add Alert Recipient dialog displays.

5. Select the recipient of the probe alert email.

a. Select the User A person with the capability to log in to the CMP GUI software, such as a customer service advisor or agent. radio button to add a user as a recipient, and then select the user name from the drop-down list.

b. Select the Team radio button to add a team as a recipient, and then select the team name from the drop-down list.

6. Select Save to save your changes.

The recipient will receive email alerts when the probe is run and one of the alert criteria is met.

Add an alert recipient to a schedule

Alert recipients apply only to probe type schedules.

• Before you can add an alert recipient to a schedule, you need to enable the Alert Recipients fields on the Schedule screen. To do this, select Probe from the Type drop-down list, and then select an alert probe from the Probe drop-down list.

The following steps describe how to add an alert recipient to an existing schedule:

1. From the Admin Console module, select System Management > Schedule.

2. Select the schedule to which you want to add alert recipients.

3. Ensure that you have selected a Probe Type, and associated probe.

4. In the Alert Recipients section, click Add.The Add Alert Recipient window appears.

5. Add recipients to the probe schedule.

   1. To add user recipients:

      • Select the User radio button to add recipients who are users.

      • Select the required users from the drop-down list.

   2. To add team recipients to the probe schedule:

      • Select the Team radio button to add a team of recipients.

      • Select the required team from the drop-down list.

6. Select Save to save the selected alert recipients to the schedule.

When the schedule runs, the recipients will only receive an email alert if one of the alert conditions is met when the probe runs.

Remove Alert Recipients

Once assigned to a probe as an Alert Recipient, the probe appears on the User or Team profile. You can remove this association by unsubscribing the user or team from probe alerts.

Remove an alert for a user

1. From the Admin Console module, select System Administration > Users.

2. From the Users List screen, select the checkbox to the left of the User whose alerts you want to maintain.

3. Select Edit.

   The Edit User screen displays.

4. Select the Monitoring Alerts tab.

5. Tick the checkbox against the probe the user no longer want to receive alerts on.

   You can also tick the Select All checkbox to select all probes in the list.

6. Click Unsubscribe.

7. Return to the User Profile tab, and Save your changes.

The probe is removed from the list, and the User will no longer receive probe alert emails for the probe.

Remove an alert for a team

The following steps describe how to remove a team from receiving a probe alert.

1. From the Admin Console module, select System Administration > Teams.

2. From the Teams List screen, select the checkbox to the left of the team whose alerts you want to maintain.

3. Select Edit.

   The Edit Team screen displays.

4. Select the Monitoring Alerts tab.

5. Tick the checkbox against the probe the team no longer want to receive alerts on.

   You can also tick the Select All checkbox to select all probes in the list.

6. Click Unsubscribe.

7. Save your changes.

The probe is removed from the list, and the Team will no longer receive probe alert emails for the probe.