How to Manage Serial Numbers in CMP

Subscriptions are identified by Serial Numbers, the unique identifiers against which records are stored in CMP Converged Monetisation Platform. The MDS Global product that supports customer care and billing for digital service providers..

A serial number typically contains a number, such as an MSISDN Mobile Station International Subscriber Directory Number, often referred to as a Mobile Number. A number uniquely identifying a subscription in a mobile network., SIM Subscriber Identity Module. A smart card (electronic chip) inside a mobile phone that communicates with the network and carries an identification number unique to the owner. The SIM can also store personal data. Number, or IMSI International Mobile Subscriber Identity. A unique number, usually fifteen digits, identifying a GSM subscriber., but can also include details such as a date or donor network In the context of CMP, the infrastructure on which usage of registered customers will be measured – this could be a mobile phone network, broadband network or other non-telecommunications network..

CMP can store up to five Managed Serial Numbers against a subscription A billing entity that incurs a charge. Examples include a network attached device whose usage you want to measure and charge for, or a monthly software subscription, to which number management can be applied, and up to nine additional Non-Managed Serial Numbers used to store information against a subscription.

In the Admin Console module, you can manage serial numbers available in a particular network, and allocate them to the relevant salesperson or account In the Cloud Monetisation Platform, a billing entity that can be used to manage payments on one or more subscriptions or payments for services. An account can hold details such as payments or invoices. if required, from the following screens:

• Generate Serial Numbers

• Manage Serial Numbers

• View Serial Number Errors.

Generate Serial Numbers

From the General Serial Numbers screen, you can create individual serial numbers, or a range of serial numbers, and optionally assign them to a salesperson or account.

The following steps describe how to create serial numbers.

1. From the Admin Console module, select Number Management > Generate Serial Numbers.

2. Select the network to which the serial numbers are to be assigned from the Network drop-down list. This field is mandatory.

3. Optionally select the subscription group In the Customer Manager Platform hierarchy, the highest level of the structure. The group level can be used to group corporates. Groups can hold financial information. associated with the network selected above.

4. Select the identifier used to group the serial numbers together from the Serial Number Id drop-down list. This field is mandatory.

5. Enter the serial number, or the starting serial number of the range of serial numbers, you want made available to the selected network in the Starting Serial Number field. This field is mandatory.

6. Enter the number of serial numbers you want to create in the Quantity field. This field is mandatory.

7. Optionally enter the following fields:

   • Enter the salesperson to whom these numbers will be assigned in the Salesperson field.

   • Enter the account number against which the serial numbers are to be assigned in the Account field.

     You can enter either a salesperson or an account number, but not both.

   • Select the charge service code from the Charge Service drop-down list to indicate that a charge is to be applied to this serial number, otherwise leave the field blank. This service code is displayed in AgentView The graphical user interface of the CMP that is typically used by Customer Service Agents to access CMP customer and billing data. In versions prior to CMP 8.0, this was called the CMP GUI. against any subscriptions using these created serial numbers.

   • Enter an optional price for the serial number in the Price field.

   • Indicate the required method of invoicing from the Charge Method drop-down list.

8. Select Ok to save your changes.

The serial numbers are generated and can be viewed from the Manage Serial Numbers screen.

Manage Serial Numbers

You can filter the generated serial numbers for a particular network, serial number Id and quantity from the Manage Serial Numbers screen. From this screen you can view the status of the filtered serial numbers, change the date by resetting a serial number, allocate or deallocate a serial number to the relevant salesperson or account, and delete it.

Filter the listview

To access the serial numbers you want to manage, you can specify filter criteria to view the serial numbers available in a particular network. To do this, follow these steps:

1. From the Admin Console module, select Number Management > Manage Serial Numbers.

2. Specify the filter criteria using the available fields.

   • From the Network field, select the network from which you want to load serial numbers.

   • Select the relevant Serial Number Id from the drop-down list.

   • Enter the number of serial numbers to display in the listview, in the Quantity field.

   • To refine the listview, you can optionally enter the following:

     • The subscription group associated with the network selected above.

     • The starting serial number of the range of serial numbers in the Starting Serial Number field.

     • The salesperson or account.

     • The status of the serial number from the Management Status field drop-down list.

3. Click Apply.

Allocate a Serial Number

You can allocate a serial number from the Manage Serial Numbers listview to either a salesperson or account.

Once the listview has been filtered to display the relevant serial numbers, you can allocate them to their respective salesperson or account.

The following steps describe how to allocate a serial number to a salesperson or account:

1. From the Admin Console module, select Number Management > Manage Serial Numbers.

2. Tick the checkbox against the serial number you want to assign.

3. Select Allocate.

   The Confirm Operation dialog displays.

4. Allocate the serial number.

   a. If allocating to a salesperson, enter the relevant salesperson in the Salesperson field.

   b. If allocating to an account, enter the relevant account number in the Account field.

   You can enter either a salesperson or an account number, but not both.

5. Select Confirm.

You can view the allocation in the Allocated To column.

Deallocate a Serial Number

To deallocate a serial number from a salesperson or account, you need to:

1. Tick the checkbox against the serial number to be deallocated.

2. Select Deallocate.

3. Select Confirm to confirm the deallocation of the serial number.

The status is updated to Not Allocated.

Reset a Serial Number

You can reset a serial number that is in a status of Selecting, Cooling Off or Expired.

To reset a serial number, you need to:

1. Tick the checkbox against the serial number to be reset.

2. Select Reset.

3. Select Confirm to confirm the resetting of the serial number.

The status is updated to either Not Allocated, Allocated to Dealer or Allocated to Account.

Delete a Serial Number

You can reset serial numbers in all statuses except for Selected and In Use.

To delete a serial number, you need to:

1. Tick the checkbox against the serial number to be deleted.

2. Select Delete.

3. Select Confirm to confirm the deletion of the serial number.

The serial number is removed once the listview is refreshed.

View Serial Number Errors

While managing serial numbers, errors can occur, for example, an invalid number format is entered, or a user A person with the capability to log in to the CMP GUI software, such as a customer service advisor or agent. attempted to delete a serial number that was already in use. These errors can be viewed in the View Serial Number Errors screen.

The following steps describe how to filter the list of serial number errors:

1. From the Admin Console module, select Number Management > View Serial Numbers.

2. Select the network to which the serial numbers are assigned, from the Network field.

3. Optionally select the subscription group associated with the network selected above.

4. Select the identifier used to group the serial numbers together from the Serial Number Id field drop-down list.

5. Select Apply.

The listview is updated based on your selections.

To search the listview for a particular serial number, enter the full or partial serial number in the Search field.