About Email and Letter Templates

CMP Converged Monetisation Platform. The MDS Global product that supports customer care and billing for digital service providers. Supports outbound communications to customers using a number of delivery methods, including email and letter. Communication triggers, templates, and default fields work together to produce letters and emails that are personalised for customers by including customer-specific attributes from the CMP database.

See the Communications Process topic for more information.

To achieve this, letter and email communications must be associated with an additional external template that determines the format, style and layout of the correspondence. Templates are created using external frameworks such as Velocity and Prince to produce output such as PDF, HTML and RTF. Templates contain elements such as static text, images, headers and footers, and dynamic text or merge fields. The merge fields are populated with the attributes from the CMP default fields.

Default fields contain customer-specific information from the CMP database that can be included in communications with end users.

Default fields are associated with beans, which are the software objects that retrieve the data from CMP. When CMP processes a communication, it checks which fields needs to be populated for that particular communication and then invokes the associated beans, which fetch the data from the CMP database according to the configured parameters.

For more information see Communications Default Fields and the online help for the Business Configuration A module in the CMP Administation console that provides for viewing and modification of business and user applicable system configuration. module of the CMP Administration Console An operations web console that allows batch jobs to be scheduled, run manually and monitored. The console also provides for viewing and modification of business and user applicable system configuration..