Credit Control and Notifications

The integrated Credit module in CMP Cloud Monetisation Platform. The MDS Global product that supports custome care and billing for digital service providers. provides the capability to pursue overdue payments through a series of configurable procedures.

When invoices are produced, payment is normally required within a configurable number of days. If payment is not made within this time frame, the subscription A billing entity that incurs a charge. Examples include a network attached device whose usage you want to measure and charge for, or a monthly software subscription enters the applicable credit control procedure.

This procedure, sometimes referred to as dunning, methodically communicates with customers to ensure the collection of accounts receivable. Communications can progress from gentle reminders to strongly-worded correspondence and restriction of service.

Credit Control regularly evaluates all accounts. For accounts that are not in credit control, it checks to see if they need to be added to credit control. For accounts that are already in credit control, it checks if the accounts can leave - for example, due to payment being received - or whether they need to be moved to the next stage of the procedure.

In the event of a payment being made or a query being raised regarding the amount owed for someone in credit control, a revaluation is immediately triggered to determine whether they are eligible to exit.

CMP provides a user A person with the capability to log in to the CMP GUI software, such as a customer service advisor or agent interface and web services to interact with the above process.

Procedures can be interrupted or cancelled at any stage during the credit control procedure lifecycle, should the customer In the context of the Cloud Monetisation Platform, an individual or organization who has signed an agreement to take goods and services from a service provider. A customer receives a bill associated with one or more subscriptions, and can be a single end user or a large company with many subscriptions assigned to one agreement. make contact and undertake to put their account In the Cloud Monetisation Platform, a billing entity that can be used to manage payments on one or more subscriptions or payments for services. An account can hold details such as payments or invoices. in order. If the undertaking is not met, the procedure will pursue the stages of the collection process.

The actions to be taken at each stage in the process are configurable and can range from simple use of the CMP notifications framework to queue a message for third party Of software; a reusable component developed to be either freely distributed or sold by an entity other than the original vendor of the development platform. system, through to automated transmission to a Credit Referencing Extract.

Debt Recovery Agency Extract

After an account has been through the credit control process and the operator is still unable to recover the unpaid debt, the collection of that debt can be assigned to a third party known as a Debt Recovery Agency.

CMP generates a file, the Debt Recovery Agency (DRA Debt Recovery Agency. Companies that specialise in collecting debt when the original creditor cannot get the arrears repaid.) extract that includes accounts to be referred to the debt collection agency including details such as:

• The amount of money to recover from the customer
• The amount that was recovered since the last extract
• Contact information such as postal address, email address and telephone numbers

The agency in turn can provide feedback such as the amount recovered. When CMP receives debt recovery response files, these are automatically detected and processed.

Debt Recovery Agency Interface Adapter

In order to provide backwards compatibility with CMP 6.3, the Debt Recovery Agency file generated as described in section Debt Recovery Agency Extract must be converted to the same fixed file format as previously generated.

CMP automatically carries out this conversion.

Credit Referencing Extract

A Credit Reference Agency is an organisation that collects information to determine people’s credit ratings and then makes this information available to organisations providing credit, such as banks, credit card, loan and finance companies.

CMP allows for an extract of subscription account data to such an organisation. CMP produces a reciprocal data extract for Credit Reference Agencies (CRAs) in JSON JavaScript Object Notation. JSON is a lightweight format for storing and transporting data, often used when data is sent from a server to a web page. format.

Typically, all post-paid accounts in CMP are initially in scope to be included, however certain accounts, for example VIP accounts, can be excluded based on their account type, and individual accounts can be specifically manually excluded indefinitely or up to a specified date.

Any Account that was previously detected to be in a state of Fraud, Deceased, Defaulted or Settled will automatically be excluded and this exclusion is visible in AgentView The graphical user interface of the CMP that is typically used by Customer Service Agents to access CMP customer and billing data. In versions prior to CMP 8.0, this was called the CMP GUI..

Equifax Insight 2001 Adapter

When CMP is being used in the United Kingdom the extract generated as described in Credit Referencing Extract must to be converted to a format that major Credit Reference Agencies accept.

CMP automatically carries out a conversion to the Equifax Insight 2001 format that is accepted not only by Equifax Insight but also by Experian Credit Account Information Sharing (CAIS).