Context-Sensitive Help

The AgentView The graphical user interface of the CMP that is typically used by Customer Service Agents to access CMP customer and billing data. In versions prior to CMP 8.0, this was called the CMP GUI. application and CMP Converged Monetisation Platform. The MDS Global product that supports customer care and billing for digital service providers. consoles, such as the Administration Console An operations web console that allows batch jobs to be scheduled, run manually and monitored. The console also provides for viewing and modification of business and user applicable system configuration., Bulk Action Console and Business Configuration A module in the CMP Administation console that provides for viewing and modification of business and user applicable system configuration. are provided with HTML5 context-sensitive help. The help provides a consistent look and feel and a shared layout, to help users familiarise quickly with the help format and locate information easily. All help can be searched, and features pop-up text for glossary items and key terminology.

 

The AgentView Help, showing the shared look and feel for CMP console help.

 

The Help is installed as a separate CMP module. See the CMP Installation Guide for configuration details.