Applying Refunds

A refund on CMPClosed Converged Monetisation Platform. The MDS Global product that supports customer care and billing for digital service providers. debits the sales ledger accountClosed In the Cloud Monetisation Platform, a billing entity that can be used to manage payments on one or more subscriptions or payments for services. An account can hold details such as payments or invoices. by the refund amount. The payment interface associated with the refund (for example BACSClosed Bankers Automated Clearing Services. A system in the United Kingdom for making payments directly from one bank account into another. or card provider) is then responsible for crediting the money to the customerClosed In the context of the Cloud Monetisation Platform, an individual or organisation who has signed an agreement to take goods and services from a service provider. A customer receives a bill associated with one or more subscriptions, and can be a single end user or a large company with many subscriptions assigned to one agreement.’s bank account.

To apply a refund in CMP, users add a refund to a selected Financials transaction in the Account Summary, and supply the following information:

  • Refund Amount
  • Remark
  • Reason
  • Refund Method.

Once a refund has been added, users can use the Financials option, Refund, to view the refund details in the Account Summary.

A newly added refund has the status Awaiting Approval. A Workflow Event is automatically raised for the required Service ProviderClosed The owner of the infrastructure in which accounts will be created. The Service Provider can host and operate the instance of CMP, or CMP can be provided as a Managed Service.’s team to approve.

Alternatively, CMP can be configured to create refunds with the status Auto Approved, removing the need for manual approval.