One-Off Payments

CMP Converged Monetisation Platform. The MDS Global product that supports customer care and billing for digital service providers. supports one-off card payments against the account In the Cloud Monetisation Platform, a billing entity that can be used to manage payments on one or more subscriptions or payments for services. An account can hold details such as payments or invoices. balance.

One-off payments are typically made by CMP users on behalf of customers calling the contact centre via AgentView The graphical user interface of the CMP that is typically used by Customer Service Agents to access CMP customer and billing data. In versions prior to CMP 8.0, this was called the CMP GUI.. One-off Payments can also be made via third party Of software; a reusable component developed to be either freely distributed or sold by an entity other than the original vendor of the development platform. selfcare applications and interactive voice response systems (IVR Interactive Voice Response. An automated customer management interface that accepts voice and phone tone input to allow limited self-management of an account.) using the Create Payment RESTful web service XML- or JSON-based information exchange systems that use the Internet for direct application-to-application interaction. These systems can include programs, objects, messages, or documents..

For more information, see the Payments web service section in the RESTful CMP API Application Programming Interface. A set of functions and procedures that allow the creation of applications that access the features or data of another software system, such as an application or operating system. Guide.

One-Off Card Payments in AgentView

If the customer In the context of the Cloud Monetisation Platform, an individual or organisation who has signed an agreement to take goods and services from a service provider. A customer receives a bill associated with one or more subscriptions, and can be a single end user or a large company with many subscriptions assigned to one agreement. chooses to make a one-off credit or debit card payment or purchase, the users must navigate to the account Summary, via the menu path Financials > Payments selecting the Add Payment option, launching the Payments Wizard.

The customer can pay with a registered card or a different card. In both cases, the user A person with the capability to log in to the CMP GUI software, such as a customer service advisor or agent. is redirected to a secure card input page for the integrated payment provider where they can enter the card and payment details.

When a successful payment response is returned, this automatically triggers the Ledger Monitor job, which posts the payments to the CMP Sales Ledger, updating the account balance.

For more information, see the Ledger section in the CMP Batch Jobs and JSON JavaScript Object Notation. JSON is a lightweight format for storing and transporting data, often used when data is sent from a server to a web page. Schemas Guide.
If unsuccessful, the configured Workflow Event is raised triggering any Actions. No amount is posted to the customer’s account.

Payments are displayed in the Payments screen with the appropriate status. The following diagram shows the CMP components involved in a one-off payment: