Refunds

In CMP Converged Monetisation Platform. The MDS Global product that supports customer care and billing for digital service providers., refunds can be made against accounts with an open credit transaction; that is, where the Open amount for the account In the Cloud Monetisation Platform, a billing entity that can be used to manage payments on one or more subscriptions or payments for services. An account can hold details such as payments or invoices. is less than zero. This can happen for example, when a customer In the context of the Cloud Monetisation Platform, an individual or organisation who has signed an agreement to take goods and services from a service provider. A customer receives a bill associated with one or more subscriptions, and can be a single end user or a large company with many subscriptions assigned to one agreement. has overpaid or has received a goodwill sales ledger adjustment.

Refunds can be requested via:

• The AgentView The graphical user interface of the CMP that is typically used by Customer Service Agents to access CMP customer and billing data. In versions prior to CMP 8.0, this was called the CMP GUI. Add Refund functionality.

  To request a refund, users must navigate to the relevant Account Summary, select Financials > Payments, and then select the Add Refund option to launch the Add Refund wizard.

• The Create Payment RESTful web service XML- or JSON-based information exchange systems that use the Internet for direct application-to-application interaction. These systems can include programs, objects, messages, or documents. with REFUND as the paymentSource parameter.

  For more information see Create Payment in the RESTful CMP API Application Programming Interface. A set of functions and procedures that allow the creation of applications that access the features or data of another software system, such as an application or operating system. Guide.

UK Direct Debit Refunds

Authorised direct debit refund requests yet to be processed are also extracted from CMP in the Direct Debit Extract. For more information, see Direct Debits.

Refund transactions are posted to the Sales Ledger using the calculated Posting Date representing when the customer’s bank account is credited.

Where a customer has both a due debit amount and an approved refund, CMP creates two separate transactions in the Direct Debit extract.

UK Direct Debit Refund Rejections (ARUCS)

Rejected refund details are returned to CMP in the Automated Return of Unapplied Credits Service (ARUCS Automated Return of Unapplied Credits Service. A service related to the BACS payment system that allows the receiving bank to return the BACS Direct Credit automatically to the organisation via the BACS service and provide appropriate information (reason codes) as to why the payment was unapplied.) file if the bank is unable to process the payment. ARUCS files are collected from the third party Of software; a reusable component developed to be either freely distributed or sold by an entity other than the original vendor of the development platform. Payment Handler for processing by CMP.

Refunds are manually reversed in the Sales Ledgers by Business Operations and a workflow event is raised with the refund rejection details.

Rejected refunds are not retried. If required, the refund must be manually raised again by the appropriate Service Provider The owner of the infrastructure in which accounts will be created. The Service Provider can host and operate the instance of CMP, or CMP can be provided as a Managed Service. team.

Card Refunds

Credit or debit card refunds can be completed only if supported by the third party Payment Provider.

Standard Refund functionality is used to create the refund request in CMP before redirecting to the third party Payment Provider to complete the transaction.

Integration to third party Payment Providers is assessed on a per service provider basis.

Manual Payment Refunds

Manual payments (cash or cheque refunds) are processed in CMP by running the Recurring Payments job in CHEQUE mode. When running in CHEQUE mode, the job searched for approved refunds for cheque/manual payments accounts. A dedicated daemon A computer program that runs as a background process, rather than being under the control of an interactive user. creates an extract of the cheque refunds to be sent to a third party print bureau for processing. Posting to the Sales Ledger takes place as standard for this job.

For more information see the Recurring Payments section of the CMP Batch Jobs and JSON JavaScript Object Notation. JSON is a lightweight format for storing and transporting data, often used when data is sent from a server to a web page. Schemas Guide.