Propositions in AgentView

AgentView The graphical user interface of the CMP that is typically used by Customer Service Agents to access CMP customer and billing data. In versions prior to CMP 8.0, this was called the CMP GUI. is where Customer In the context of the Cloud Monetisation Platform, an individual or organisation who has signed an agreement to take goods and services from a service provider. A customer receives a bill associated with one or more subscriptions, and can be a single end user or a large company with many subscriptions assigned to one agreement. Service Agents (CSAs) handle the purchase, provision and management of products for customers. CSAs can:

• View allowances and allowance caps.

• View, add, change, delete and expire services.

• View, add, change and delete discounts.

• Process package purchases for bolt-ons and top-ups.

• Assign, view and change a tariff.

• View, delete, add and change spend caps.

• Assign, add, view, revert, delete and cancel price plans.

• View, add and change contracts.

The topics that follow describe AgentView functionality. Step-by-step instructions on how to perform these tasks are provided by the AgentView online help.