Services

Services are all chargeable and non-chargeable non-usage The consumption of services, for example a subscriber using call minutes. items in CMP Converged Monetisation Platform. The MDS Global product that supports customer care and billing for digital service providers.. Service charges can be expressed either as one-off charges, such as connection fees, or recurring charges, such as insurance or line rental. Services are most often applied against a subscription A billing entity that incurs a charge. Examples include a network attached device whose usage you want to measure and charge for, or a monthly software subscription, although services can also be applied at account In the Cloud Monetisation Platform, a billing entity that can be used to manage payments on one or more subscriptions or payments for services. An account can hold details such as payments or invoices. level. Only one instance of a service can be active at any one time.

CMP supports the following types of services:

Unit - Calls, text, or units of data used by the customer In the context of the Cloud Monetisation Platform, an individual or organisation who has signed an agreement to take goods and services from a service provider. A customer receives a bill associated with one or more subscriptions, and can be a single end user or a large company with many subscriptions assigned to one agreement.. A unit service can be used to charge for an international call, for example. This type of service is used for rated usage records received from the OCS so that they can be grouped on the invoice.
Sales Ledger - Used for any ad hoc charges (fees) or credits (goodwill payments) made directly to the customers account; not relevant at subscription level. The user A person with the capability to log in to the CMP GUI software, such as a customer service advisor or agent. adds the service to the account via a workflow event.
Subscription Serial No. - Used when assigning a customer with a telephone number that is chargeable, such as gold/silver numbers.
Invoice Adjustments - Used to make adjustments against invoices, for example a credit or a charge.
Account Service - Service added at the account level. If the service is an account service, you can specify whether the service is to be quantifiable, which means an agent can specify a quantity for a service when provisioning In telecommunications, the setup of equipment, wiring and transmission to deliver services to a customer. it onto an account. This allows agents to add multiples of an account service in a single action. This is useful, for example, when enterprise customers want to purchase a number of the same services - such as phone insurance - at a time.
Subscription Service - The most frequently used category; relates to each particular subscription such as line charge, itemised billing, etc.
Discount - Used to offer discounts on services to customers. Services that are discount services can have a parent service. A parent service is any prerequisite service that must be in use for this discount service to be activated. For example, to receive the international calls discount service, there must be some international calls being made. So should no international calls be made in a particular billing period, the discount won't be added.
S.O.P - This is the service type for sales orders.

You can define a service as a global service, which can be added to any tariff, or a service which can only be applied to particular tariffs via a tariff package. A global service is available to all subscribers, at the specified price, regardless of tariff. Use this when you want to charge all subscriptions the same price.

In addition, you can select a package for a customer-specific build your own type tariff, and choose whether a service applies to all subscribers or only the principal subscriber The end user of a network..

A service can be a global service or applied to specific packages via a tariff