WorkflowService

The information in this section corresponds to the CMP Converged Monetisation Platform. The MDS Global product that supports customer care and billing for digital service providers. Toolbox web services as specified in the workflowservice.wsdl.

The following web services are included:

Create Workflow
Query Workflow
Query Workflows
Update Workflow
Query Worklists
Query Worklist
Create Sales Ledger Adjustment
Delete Sales Ledger Adjustment

CreateSalesLedgerAdjustment

The CreateSalesLedgerAdjustment web service XML- or JSON-based information exchange systems that use the Internet for direct application-to-application interaction. These systems can include programs, objects, messages, or documents. enables an external client system to add a Sales Ledger Adjustment to an existing Workflow Event within CMP.

Sales Ledger Adjustments are created as follows:

The Workflow Event is created.
One or more credit and/or debits are added.
The Workflow Event is processed.
Processing the workflow event uses the credit/debit details to create pending invoices.
Non-Subscription Invoice Production converts the pending invoices into normal invoices.
Invoice posting updates the ledgers, which adjusts the Account In the Cloud Monetisation Platform, a billing entity that can be used to manage payments on one or more subscriptions or payments for services. An account can hold details such as payments or invoices. Balance.

CreateSalesLedgerAdjustment Request

The CreateSalesLedgerAdjustment tag instructs the Workflow Service to create a Sales Ledger Adjustment. This tag contains the following elements:

Element Name	Content Type	Description	Required?
ExternalReference	String69	The client may use this identifier to correlate the request and the response.	Optional
EventNumber	Integer9	Unique number associated with the Workflow Event.	Mandatory
ServiceCode	String6	This details the code attributed to the Service as it appears on the invoice.	Mandatory
SubscriptionNumber	String8	The unique system generated reference number for the Subscription.
ChargedStartDate	date	This displays the date that the charge started. YYYY-MM-DDZ	Optional
ChargedEndDate	date	This displays the date that the charge ended. YYYY-MM-DDZ	Optional
NetAmount	Currency	A positive amount indicates a Debit. A negative amount indicates a Credit. Cannot be zero	Mandatory
ChargeToNominalCode	String29	If not supplied, this defaults to the Service Code's default Nominal Code.	Optional
TaxRateAtStart	Boolean	This is usually set to 'False'.	Optional
Comments	String	Any specific comments in relation to the credit/debit.	Optional

CreateSalesLedgerAdjustment Response

The CreateSalesLedgerAdjustment response is the response to the CreateSalesLedgerAdjustment Request. This contains the following elements:

Element Name	Content Type	Description	Required?
ExternalReference	String69	Returned unmodified in the response. The client may use this identifier to correlate the request and the response.	Optional

CreateWorkflow

The CreateWorkflow web service enables an external client system to create a Workflow Event on a CMP Subscription A billing entity that incurs a charge. Examples include a network attached device whose usage you want to measure and charge for, or a monthly software subscription, Account, Corporate, Group or Agreement In the Cloud Monetisation Platform, the entity that holds the instructions for generating the bills for one or more subscriptions. including the addresses and how often the bill is generated..

The user A person with the capability to log in to the CMP GUI software, such as a customer service advisor or agent. must pass in a valid CMP workflow event type and code and the hierarchy level and reference number to add the Workflow Event. The web service automatically instructs CMP how to process the Workflow Event.

The user can submit additional Workflow Event parameters as part of the web service request.

The web service returns a Workflow Event Number.

Submission of invalid data for the above criteria results in an error message.

CreateWorkflow Request

The CreateWorkflow tag instructs the Workflow Service to create a Workflow Event. This request contains the following elements:

Element Name	Content Type	Description	Required?
ExternalReference	String69	The client may use this identifier to correlate the request and the response.	Optional
WorkflowData	Container	See WorkflowData request container for details.	Mandatory
AuditRecord	Container	See AuditRecord request container for details.	Optional

WorkflowData Request Container

The WorkflowData request container has the following elements:

Element Name	Content Type	Description	Required?
TargetIdentifier	Container - Choice	Choice of one of the following elements: GroupIdentifier (String6) CorporateIdentifier (String6) AccountIdentifier (Integer8) SubscriptionIdentifier (Integer8) AgreementIdentifier (Integer8) MobileNumber (String25)	Mandatory
EventTypeCode	String4	The specific Event Type configured in CMP associated to the Workflow Event to be raised.	Mandatory
EventCode	String4	The specific Event Code configured in CMP associated to the Workflow Event to be raised.	Mandatory
ProcessCommand	Container - Choice	Choice of: Suppress YES NO	Mandatory
ProcessDate	Date	The date on which the Workflow Event is processed. YYYY-MM-DD	Optional
ProcessDateTime	Date Time	The date and time on which the Workflow Event is processed. YYYY-MM-DDThh:mm:ss If a value is supllied, this overrides the value for ProcessDate.	Optional
ProcessBackdate	Date	YYYY-MM-DD	Optional
ContactInformation	String	The name of the person to be contacted in the event of queries in relation to the specific Workflow Event. If left blank and Workflow Event raised at Subscription level, the User Name held at this level is defaulted. If left blank and Workflow Event raised at any other level, the field remains blank.	Optional
TelephoneNumber	String15	The telephone number of the person to be contacted in the event of queries.	Optional
ResolutionRequiredByDate	Date	The date by which the Workflow Event must be resolved or the date when the Workflow Event must be processed. YYYY-MM-DD	Optional
ResolutionRequiredByDateTime	Date Time	The date and time by which the Workflow Event must be resolved or the date and time when the Workflow Event must be processed. YYYY-MM-DDThh:mm:ss If no value is supplied, this defaults to midnight. If a value is supplied, it overrides the value for ResolutionRequiredByDate	Optional
ReasonCode	String4	The reason the Workflow Event was raised. For example, customer request.	Optional
PassToUserId	String	The CMP user or department to whom the Workflow Event has been or is to be sent.	Optional
IncludeNotesDefault	Boolean	Set to 'true' if the notes are included on the workflow by default.	Optional
Notes	String	This displays any notes attached to the Workflow Event.	Optional

AuditRecord Request Container

The AuditRecord request container has the following elements:

Element Name	Content Type	Description	Required?
UserID	String10	User ID associated with the profile. This is the ID which the calling program adds to the records that are created.	Mandatory
Program	String10	The program name should be hard coded in the calling application to uniquely identify that application.	Mandatory

CreateWorkflow Response

CreateWorkflow response is the response to the CreateWorkflow request. This contains the following elements:

Element Name	Content Type	Description	Required?
ExternalReference	String69	Returned unmodified in the response. The client may use this identifier to correlate the request and the response.	Optional
EventNumber	Integer9	Unique number associated with the Workflow Event raised.	Mandatory

DeleteSalesLedgerAdjustment

The DeleteSalesLedgerAdjustment web service enables an external system to remove a Sales Ledger Adjustment from a Workflow Event within CMP.

DeleteSalesLedgerAdjustment Request

The DeleteSalesLedgerAdjustment tag instructs the Workflow Service to remove a Sales Ledger Adjustment. This tag contains the following elements:

Element Name	Content Type	Description	Required?
ExternalReference	String69	The client may use this identifier to correlate the request and the response.	Optional
WorkflowEventNumber	Integer9	Unique number associated with the Workflow Event.	Mandatory
LineNumber	Integer5	Identifies the Sales Ledger Adjustment line to remove (can be identified via the QueryWorkflow request).	Mandatory

RemoveSalesLedgerAdjustment Response

The RemoveSalesLedgerAdjustment response is the response to the RemoveSalesLedgerAdjustment request. This contains the following elements:

Element Name	Content Type	Description	Required?
ExternalReference	String69	Returned unmodified in the response. The client may use this identifier to correlate the request and the response.	Optional

QueryWorkflow

Every Workflow Event has a status associated with it. The QueryWorkflow web service enables an external client system to retrieve Workflow Event Summary details for an individual Workflow Event in order to check this status.

Every CMP Workflow Event has a unique Workflow Event Number, which is generated when the Workflow Event is created.

One or more datasets can be specified in the QueryWorkflow to retrieve different information about a Workflow Event.

It is possible to query and retrieve Linked Workflow Events Manually or automatically created task items that drive and record activity within CMP. Sometimes referred to as Diary Events. which are triggered automatically by the successful completion of another Workflow Event. Linked Workflow Events are configured to be automatically processed in a defined sequence which is halted if any of the actions fail.

QueryWorkflow Request

The QueryWorkflow request tag instructs the Workflow Service to query CMP for the details of one specific Workflow Event. This request contains the following elements:

Element Name

Content Type

Description

Required?

ExternalReference

String69

The client may use this identifier to correlate the request and the response.

Optional

EventNumber

Integer9

Unique number associated with the Workflow Event.

Mandatory

Dataset

Container - Choice

1 or more repetitions of the following datasets can be specified:

BASIC
CONTACT_DETAILS
ADDRESS
NOTES
ADJUSTMENTS
LINKED_EVENTS

Mandatory

If the ADDRESS dataset is specified, the QueryWorkflow response only returns an address if the Delivery Address Override has been set on the Workflow Event record.

QueryWorkflow Response

The QueryWorkflow response is the response to the QueryWorkflow request. This contains the following elements:

Element Name	Content Type	Description	Required?
ExternalReference	String69	Returned unmodified in the response. The client may use this identifier to correlate the request and the response.	Optional
WorkflowBasic	Container	See WorkflowBasicData response container for details.	Optional
ContactDetails	Container	See ContactDetails response container for details.	Optional
Address	Container	See Address response container for details.	Optional
Notes	Container	See Notes response container for details.	Optional
Adjustments	Container	See AdjustmentData response container for details.	Optional
LinkedEvents	Container	See LinkedEvents response container for details.	Optional

WorkflowBasic Response Container

The WorkflowBasic response container has the following elements:

Element Name	Content Type	Description	Required?
EventNumber	Integer9	Unique number associated with the Workflow Event.	Mandatory
CustomerLevel	String	Valid values are: Subscription Account Corporate Group Agreement	Mandatory
CustomerLevelReference	String8	The appropriate unique reference for the CustomerLevel selected. For example: Subscription Number, Agreement Number, Corporate Code, Group Code or Account Number.	Mandatory
EventStatus	String	The current status of the Workflow Event.	Mandatory
CurrentUserId	String	The User ID of the last user who updated the Workflow Event.	Optional
EventType	String4	The specific Event Type configured in CMP associated to the Workflow Event to be raised.	Mandatory
EventCode	String4	The specific Event Code configured in CMP associated to the Workflow Event to be raised.	Mandatory
DeliveryAddressNumber	Integer8	This details the Delivery Address Number which is one of the several Delivery Addresses available in the CMP.	Mandatory
ReasonCode	String4	The reason the Workflow Event was raised.	Optional
ResolutionData	Container	See ResolutionData response container for details.	Mandatory
LastAmendedDate	DateTime	YYYY-MM-DDThh:mm:ssZ	Optional
CreatedDate	DateTime	Workflow Event creation date. YYYY-MM-DDThh:mm:ssZ	Mandatory

ResolutionData Response Container

The ResolutionData response container has the following elements:

Element Name	Content Type	Description	Required?
ResolvedByUserId	String	The ID of the user who resolved the workflow event.	Optional
ResolvedDate	Date	The date on which the workflow was resolved. YYYY-MM-DDZ	Optional
ResolvedDateTime	DateTime	The date and time on which the Workflow Event was resolved. YYYY-MM-DDThh:mm:ssZ	Optional
ResolutionReqByDate	DateTime	The date by which the event must be resolved or the date when the event must be processed. This field contains a drop-down calendar to aid date selection, if required. YYYY-MM-DDZ	Optional
ProcessedDate	Date	The date on which the workflow is processed. YYYY-MM-DDZ	Optional
OverrideActionDate	Date	If a network action has occurred which is mirrored in CMP the non-network action can be backdated in order that it matches with the network date. YYYY-MM-DDZ	Optional

ContactDetails Response Container

The ContactDetails response container has the following elements:

Element Name	Content Type	Description	Required?
ContactName	String30	This contains details of the person within the customer's organisation who manages the account. The name of a person to be contacted in the event of queries	Optional
ContactTelephoneNumber	String15	The contact's telephone number.	Optional
ContactExtension	String15	The contact's telephone extension number, if any.	Optional
LastAmendedDate	DateTime	YYYY-MM-DDThh:mm:ssZ	Optional

Address Response Container

The Address response container has the following elements:

Element Name	Content Type	Description	Required?
AddressNumber	Integer	The Subscription level delivery address number.	Optional
PersonalAddress	Container	The PersonalAddress container is returned when populated in CMP.	Optional
BusinessAddress	Container	The BusinessAddress container is returned when populated in CMP.	Optional
Last Amended Date	dateTime	The date and time at which the Subscription was last amended. YYYY-MM-DDThh:mm:ssZ	Optional

Only one address type, personal or business, can be set up at any one time. Therefore only the address that is populated in CMP is returned when an Account is queried specifying the ADDRESS dataset.

PersonalAddress Response Container

Element Name	Content Type	Description	Required?
Title	String10	The customer's appropriate title for example Mr, Mrs, Miss, Ms or Dr. This field is always mandatory but can be made optional via configuration if required.	Mandatory
Forename	String50	Customer's first name.	Optional
MiddleName	String20	Customer's middle name.	Optional
Surname	String50	Customer's surname.	Mandatory
Address1	String60	Line one of the customer's address.	Mandatory
Address2	String60	Line one of the customer's address.	Optional
Address3	String60	Line one of the customer's address.	Optional
Address4	String60	Line one of the customer's address.	Optional
Address5	String60	Line one of the customer's address.	Optional
Postcode	String10	Customer's post code. Must be entered without spaces.	Optional
DateOfBirth	Date	Customer's date of birth, in the format YYYY-MM-DD.	Optional
Gender	String	Choice of: Male, Female, Unknown or BLANK.	Optional
MaritalStatus	String	Choice of: Married, Single, Widowed, Divorced, Other, Seperated or BLANK.	Optional
DateOfResidence	Date	The date from which the customer has lived at the address specified, in the format YYYY-MM-DD.	Optional
CustomerType	String10	Selected from one of the available Customer Types configured in CMP.	Optional
AddressType	String10	Identifies if the customer is a home owner, renting, living with parents, council tenant etc. Configurable CMP list.	Optional
AddressCategory	String10	Indicates property value. A category range relating to the address. Configurable CMP list.	Optional
Occupation	String10	The customer's current occupation. Configurable CMP list.	Optional
IDType	String10	The available type of ID used as proof of identity for example passport or driving license. Configurable CMP list.	Optional
IDNumber	String30	The unique ID from the proof of identity.	Optional
TelephoneNumber	String15	Customer's main contact telephone number.	Optional
EveningTelephoneNumber	String15	Customer's additional telephone number they can be reached on.	Optional
FaxNumber	String15	Customer's fax number.	Optional

CMP configuration controls which elements are mandatory and optional. Standard validation settings can be changed via setup: DISESETUP > 5. Subscriber Registration Set up > 15. Delivery Address Set Up > 8. Field Validation Maintenance. Enter 'P' for Personal Address.

BusinessAddress Response Container

Element Name	Content Type	Description	Required?
CompanyName	String60	Name of company.	Mandatory
Address1	String40	Line one of the company's address.	Mandatory
Address2	String40	Line two of the company's address.	Optional
Address3	String40	Line three of the company's address.	Optional
Address4	String40	Line four of the company's address.	Optional
Address5	String40	Line five of the company's address.	Optional
Postcode	String10	Company's postcode. Must be entered without spaces.	Optional
CompanyTelephoneNumber	String15	Company's main contact telephone number.	Optional
ContactTelephoneNumber	String15	The individual's contact telephone number.	Optional
FaxNumber	String15	Company's fax number	Optional
CompanyType	String10	Indicates the type of company. Configurable CMP list.	Optional
AddressType	String10	Identifies the company's address. Configurable CMP list.	Optional
AddressCategory	String10	Indicates property value. A category range relating to the address can be configured. Configurable CMP list.	Optional
IndustrialClassificationCode	String10	Indicates the industry the company resides.	Optional
CompanyRegistration	String25	Unique ID the company is registered to.	Optional
DateOfIncorporation	Date	The date the company register at the address specified, in the format YYYY-MM-DD.	Optional
Title	String10	Company's contact title.	Optional
Forename	String15	Company's contact first name.	Optional
MiddleName	String10	Company's contact middle name.	Optional
Surname	String25	Company's contact surname name.	Optional
JobTitle	String30	Company's contact job title.	Optional

Notes Response Container

The Notes response container has the following elements:

Element Name	Content Type	Description	Required?
Notes	String	Any notes that have been entered in the Notes section against the specific Workflow Event queried.	Optional
LastAmendedDate	DateTime	YYYY-MM-DDThh:mm:ssZ	Optional

Adjustments Response Container

The Adjustments response container has the following elements:

Element Name	Content Type	Description	Required?
Adjustment	Container	See Adjustment response container for details	Optional

Adjustments Response Container

The Adjustments response container has the following elements:

Element Name	Content Type	Description	Required?
LineNumber	Integer5	This is the unique number of the individual Sales Ledger Adjustment invoice line record.	Mandatory
ServiceCode	String6	This details the code attributed to the Service as it appears on the invoice.	Mandatory
SubscriptionNumber	Integer8	The unique system generated reference number for the Subscription	Optional
PrimarySerialNumber	String25	The Primary Serial Number of the Subscription	Optional
ChargeStartDate	Date	This displays the date that the charge started. YYYY-MM-DDZ	Optional
ChargeEndDate	Date	This displays the date that the charge ended. YYYY-MM-DDZ	Optional
NetAmount	Currency	This displays the amount of the Sales Ledger Adjustment to be credited or debited against the Account.	Mandatory
ChargeToNominalCode	String29	This information relates to the Nominal Code.	Optional
TaxRateAtStart	Boolean	This is usually set to 'False'.	Optional
Comments	String	Any specific comments in relation to the credit/debit.	Optional
LastAmendedDate	DateTime	YYYY-MM-DDThh:mm:ssZ	Optional

The values match those presented in the CMP UI when a Sales Ledger Adjustment is viewed. However, this does not include the referenced data such as the Service, Tariff and Nominal Description.

LinkedEvent Response Container

The LinkedEvent response container has the following elements:

Element Name	Content Type	Description	Required?
EventNumber	Integer9	Unique number associated with the Workflow Event.	Optional
SequenceNumber	Integer3	This is the sequence number of the Workflow Event.	Mandatory
EventTypeCode	String4	The specific Event Type configured in CMP associated to the Workflow Event to be raised.	Mandatory
EventCode	String4	The specific Event Code configured in CMP associated to the Workflow Event to be raised.	Mandatory
EventStatus	String	The current status of the Workflow Event.	Mandatory

QueryWorkflows

The QueryWorkflows web service enables an external client system to retrieve a list of Workflow Events that have been raised against a particular Subscription, Account, Corporate or Group within CMP.

The user must pass in a valid CMP Subscription Number, Account Number, Corporate Code, Group Code, or Agreement Number in order to retrieve a list of Workflow Events for that entity. Basic information only is returned – this does not include Actions, Correspondence, Assignments and so on.

The most recent Workflow Events created are returned first. The order is as follows:

Date Created - Descending.
Time Created - Descending.

Filter options within the web service request enable 'open', 'resolved', or 'cancelled' Workflow Events to be selected, along with either the Type and Code or the Resolution Date.

A maximum is applied to the number of Workflow Events that can be returned in a single web service call. If this limit is exceeded, the maximum number of records is still returned but the user is notified that the limit has been reached.

Submission of invalid data for the above criteria results in an error message.

QueryWorkflow Request

The QueryWorkflows tag instructs the Workflow Service to query CMP for Workflow Events. This request contains the following elements:

Element Name	Content Type	Description	Required?
ExternalReference	String69	The client may use this identifier to correlate the request and the response.	Optional
CustomerLevel	String	Choice of one of the following elements: GroupIdentifier CorporateIdentifier AccountIdentifier SubscriptionIdentifier AgreementIdentifier	Mandatory
CustomerLevelReference	String8	The appropriate unique reference for the CustomerLevel selected. For example: Subscription Number, Agreement Number, Corporate Code, Group Code or Account Number.	Mandatory
StatusFilter	String	Choice of: ALL OPEN RESOLVED CANCELLED	Mandatory
DataFilter	Container	See DataFilter request container for details.	Mandatory

DataFilter Request Container

The DataFilter request container has the following elements:

Element Name	Content Type	Description	Required?
EventTypeCode	String4	The specific event type associated with the event raised.	Optional
EventCode	String4	The description generated by the event code.	Optional
ResolutionRequiredByDateOnOrBefore	Date	The date by which the event must be resolved or the date when the event must be processed. YYYY-MM-DDZ	Optional

Element Name

Content Type

Description

Required?

EventTypeCode

String4

The specific event type associated with the event raised.

Optional

EventCode

String4

The description generated by the event code.

Optional

ResolutionRequiredByDateOnOrBefore

Date

The date by which the event must be resolved or the date when the event must be processed.

YYYY-MM-DDZ

Optional

QueryWorkflows Response

The QueryWorkflows response is the response to the QueryWorkflows request. This contains the following elements:

Element Name	Content Type	Description	Required?
ExternalReference	String69	Returned unmodified in the response. The client may use this identifier to correlate the request and the response.	Optional
QueryLimitExceeded	Boolean	The CMP query web services can impose a configurable limit on the amount of data that can be returned by a query.	Mandatory
Workflows	Container	See Workflows response container for details.	Mandatory

Workflows Response Container

The Workflows response container has the following elements:

Element Name	Content Type	Description	Required?
Workflow	Container	See Workflow response container for details.	Optional

Workflow Response Container

The Workflow response container has the following elements:

Element Name	Content Type	Description	Required?
EventNumber	Integer9	Unique number associated with the Workflow Event.	Mandatory
EventStatus	String	The current status of the Workflow Event. One of: PROCESS CANCEL RESOLVE	Optional
EventType	String4	The specific Event Type configured in CMP associated to the Workflow Event to be raised.	Mandatory
EventCode	String4	The specific Event Code configured in CMP associated to the Workflow Event to be raised.	Mandatory
AdjustmentAmount	Currency	Returns the total Sales Ledger Adjustment amount for events created on an Account only. Min Inclusive: -999999999.99 Max Inclusive: 999999999.99	Optional
CurrentUserId	String	The User ID of the person who last updated the record.	Optional
CreatedDate	DateTime	Workflow Event creation date. YYYY-MM-DDThh:mm:ssZ	Mandatory
LastAmendedDate	DateTime	YYYY-MM-DDThh:mm:ssZ	Optional

QueryWorklist

The QueryWorklist web service accepts a CMP User ID and returns a list of all the open Workflow Events on that user's Worklist. Workflow Events are returned in ascending order of Resolve By Date/Time.

A query limit is configured for the web service as per standard CMP web service configuration.

QueryWorklist Request

The QueryWorklist tag instructs the Workflow Service to query CMP for a specific user's Worklist. This request contains the following elements:

Element Name	Content Type	Description	Required?
ExternalReference	String69	The client may use this identifier to correlate the request and the response.	Optional
UserID	String10	The CMP user or department to whom the Workflow Event has been or is to be sent.	Mandatory

QueryWorklist Response

The QueryWorklist response is the response to the QueryWorklist request. This contains the following elements:

Element Name	Content Type	Description	Required?
ExternalReference	String69	Returned unmodified in the response. The client may use this identifier to correlate the request and the response.	Optional
WorklistItems	Container	See WorklistItem response container for details.	Mandatory
QueryLimitExceeded	Boolean	The CMP query web services can impose a configurable limit on the amount of data that can be returned by a query.	Mandatory

WorklistItems Response Container

The WorklistItems response container has the following elements:

Element Name	Content Type	Description	Required?
WorklistItem	Container	See WorklistItem response container for details.	Optional

WorklistItem Response Container

The WorklistItem response container has the following elements:

Element Name	Content Type	Description	Required?
EventNumber	Integer9	Unique number associated with the workflow event.	Mandatory
TargerIdentifier	Container - Choice	One of the following elements: Group Identifier (String6) Corporate Identifier (String6) Account Identifier (Integer8) Subscription Identifier (Integer8) Mobile Number (String25)	Mandatory
EventType	String4	The specific Event Type configured in CMP associated to the Workflow Event to be raised.	Mandatory
EventCode	String4	The specific Event Code configured in CMP associated to the Workflow Event to be raised.	Mandatory
EventStatus	String	The current status of the workflow event (e.g. 'Cancelled', etc.).	Mandatory
CreatedByUserId	String10	The date on which the event was created by the user.	Optional
CreatedDate	DateTime	YYYY-MM-DDThh:mm:ssZ Workflow creation date	Optional
PassToUserId	String10	Unique user ID for the Network Operator, Department or Customer Services Representative (CSR) to whom the event has been or is to be sent.	Optional
PassedToDate	DateTime	The date on which the event was passed to the current user.	Optional
ResolutionRequiredByDate	DateTime	The date by which the event must be resolved or the date when the event must be processed. This field contains a drop-down calendar to aid date selection, if required.	Mandatory
LastAmendedDate	DateTime	YYYY-MM-DDThh:mm:ssZ	Optional