Manage a User's Role in CMP

To manage a userClosed A person with the capability to log in to the CMP GUI software, such as a customer service advisor or agent. and their roles, follow these steps:

  1. Log in to the Admin Console.

    The console opens on the Home page.

  2. Select System Administration > Users from the left-hand menu.

    The Users List page opens.
  3. Select the user you would like to maintain, then click the Edit button.

    The Edit User screen opens on the User Profile tab.

  4. Manage a user and their roles as follows:
    To change a password:
    1. Click Change Password for that user.
    2. In the Change Password screen, enter the Current Password.
    3. Enter the New Password and Confirm New Password.
    4. Click Change.

     

    To assign roles:
    1. Click Assign Roles for that user.
    2. Select the roles to assign.
    3. Click Update to update the user and remain in the screen.
    4. Or, click Finish to update the user and return to the Users screen.

     

    To view/unassign roles for the user:
    1. Click View Roles for that user.

      The Role List of User <Name> screen displays all assigned roles.

    2. Deselect roles to unassign them.
    3. Click Update to update the user and remain in the screen.
    4. Or, click Finish to update the user and return to the Users screen.
    To delete a user:
    1. Click Delete for that user.
    2. Click Yes in the Confirmation box.

Important: The Admin Console has many other menu options and screens. Only Administrators who understand the impact of their actions should access and use them.