System Optimisation

System optimisation can include tuning the CMP Converged Monetisation Platform. The MDS Global product that supports customer care and billing for digital service providers. system for performance and automating tasks and processes, such as backups and purging.

Metrics for System Performance and Sizing

Metric	Comments
Number of subscribers	Basic dimension on which to base call data
Average call/text/data records per month / subscriber	Basic dimension of call data
Bill cycles / month	Basic dimension of invoicing process
Average Size of bill PDF	Average size of PDF file
CSA Concurrent Users	Number of users concurrently connected to CMP AgentView
CSA Total Users	Total number of users of CMP AgentView
Invoice Data Online Retention	Number of months/years to hold invoice data online in the database
Invoice Data Offline Retention	Number of months/years to hold invoice data offline using backup or other media
Call Data Online Retention	Number of months/years to hold detailed call data online in the database
Call Data Offline Retention	Number of months/years to hold detailed call data offline using backup or other media
Bill PDF Online Retention	Number of months/years to hold bill PDF files for
Average number of SOAP API Requests	Average number of requests by SOAP web services
Peak number of SOAP API Requests	Highest number of requests by SOAP web services
Average number of REST API Requests	Average number of requests by RESTful web services
Peak number of REST API Requests	Highest number of requests by RESTful web services
Retention of application log data	Number of days/months/years to retain application logs
Retention of audit data	Number of days/months/years to retain audit logs
Number of Billing Accounts	The number of billing accounts
Maximum number of subscribers in hierarchy	The highest number of subscribers in a CMP hierarchy, for example at account, corporate or group level
Average number of subscribers in hierarchy	The highest number of subscribers in a CMP hierarchy, for example at account, corporate or group level
Number of workflow events per Subscriber	How many workflow events are associated with a subscriber

Automating Tasks and Process

The SABRE Administration Console An operations web console that allows batch jobs to be scheduled, run manually and monitored. The console also provides for viewing and modification of business and user applicable system configuration. allows you to automate batch processes, which include housekeeping tasks such as purging, by creating schedules.

For more information, see the System Management section of the CMP Operational Overview.