Closed User Groups

A Closed UserClosed A person with the capability to log in to the CMP GUI software, such as a customer service advisor or agent. Group (CUG) is a specific groupClosed In the Customer Manager Platform hierarchy, the highest level of the structure. The group level can be used to group corporates. Groups can hold financial information. of users with controlled access and privileges within a communication networkClosed In the context of CMP, the infrastructure on which usage of registered customers will be measured – this could be a mobile phone network, broadband network or other non-telecommunications network. or system. Access is restricted to only members of the group, ensuring security and privacy.

CUGs can be used by, for example, a corporate management team, or a scientific research group, to communicate with each other via phone calls or text messages.

CMP CUGs

CMPClosed Converged Monetisation Platform. The MDS Global product that supports customer care and billing for digital service providers. allows subscriptions in a closed user group to have a specific pricing structure applied by the OCS, where calls made, or text messages sent between numbers within the same group are rated differently from normal calls.

In CMP, a CUG service is a specific type of service defined in the Business ConfigurationClosed A module in the CMP Administation console that provides for viewing and modification of business and user applicable system configuration. module, and when applied to a subscriptionClosed A billing entity that incurs a charge. Examples include a network attached device whose usage you want to measure and charge for, or a monthly software subscription, the subscription is included in the CUG. The first subscription provisioned with a CUG service triggers the creation of the group on the OCS.

The CUG service can optionally apply a charge for being part of the CUG, which can be one-off or recurring.

CUGs are managed in AgentViewClosed The graphical user interface of the CMP that is typically used by Customer Service Agents to access CMP customer and billing data. In versions prior to CMP 8.0, this was called the CMP GUI., from where you can: