Number Portability

When Subscribers migrate between network In the context of CMP, the infrastructure on which usage of registered customers will be measured – this could be a mobile phone network, broadband network or other non-telecommunications network. operators, it is referred to as Porting Out (leaving a network) and Porting In (joining a network). During this migration, Subscribers can choose to keep their mobile number.

Donor Led and Recipient Led Porting

When Porting Out, the donor network is responsible for initiating the porting The process of transferring a subscriber between service provider networks while ensuring they retain their existing mobile telephone number. process. This scenario is referred to as Donor Led Porting (DLP), and requires the subscriber The end user of a network. to inform their operator that they want to leave.

When Porting In, the recipient network is responsible for initiating the porting process. This is called Recipient Led Porting (RLP). For this porting process, the subscriber must inform their new operator they want to port into them with their existing number.

PAC code

When the Subscriber keeps their number, they request a PAC The Porting Authorisation Code, or PAC, is supplied by Syniverse (UK only) when subscribers choose to keep their mobile number when moving to another operator. The subscriber provides this code to the new network provider to initiate the process of porting their phone number. code from their current operator (donor) and use this when porting in to the new network operator (recipient). A PAC code is retrieved from Syniverse The Mobile Number Portability platform used by UK MNOs and MVNOs to initiate the porting process., the Mobile Number Portability interface used by UK MNOs to initiate the porting process.

If the Subscriber does not wish to retain their existing mobile number, they request a STAC A Service Termination Authorisation Code, or STAC, allows a subscriber to switch from one operator to another (UK only) without transferring their mobile number. code. This tells the donor network that the mobile number is not being transferred to the recipient network.

These requests are created in AgentView The graphical user interface of the CMP that is typically used by Customer Service Agents to access CMP customer and billing data. In versions prior to CMP 8.0, this was called the CMP GUI. or through REST Representational State Transfer. An architectural style that specifies constraints, such as the uniform interface, that if applied to a web service results in performance, scalability, and modifiability, optimising services to work on the Internet., where the codes are stored on the CMP Converged Monetisation Platform. The MDS Global product that supports customer care and billing for digital service providers. database.

Add a PAC code

You can create a PAC for a single subscriber or create a PAC for multiple subscribers under an Account In the Cloud Monetisation Platform, a billing entity that can be used to manage payments on one or more subscriptions or payments for services. An account can hold details such as payments or invoices..

1. Open the required subscription A billing entity that incurs a charge. Examples include a network attached device whose usage you want to measure and charge for, or a monthly software subscription, and then select Structure from the Quick Access Panel.

2. Right-click on the subscription you want to port out To ensure a customer transfers out of a service provider's network and retains their existing mobile phone number. (or right-click on the account to select all subscribers for that account), and select Create PAC from the drop-down list.

You can select a random set of subscriptions by holding the control key and clicking on specific subscriptions in the structure.

A PAC entry cannot be created for subscriptions that have a number change pending.

The PAC Details pop-up dialog is displayed.

3. Enter the relevant details.

Field	Description
Account	Enter the relevant account number.
Contact Name	Enter the name of the contact for this account.
Reference	Enter a reference number for this request.
Contact Details	Enter the contact details associated with the contact name entered above.
Subscription Selected	This is automatically generated based on the number you have selected.
Apply Termination Charge	The checkbox is selected by default to ensure the relevant termination fee is added to the subscription. Termination fees are only applicable to customers within a contract.

4. Select Next. The details of the PAC are displayed, including the code provided by Syniverse.

5. Select Finish.

Return to the Subscription Summary screen, from where you can see the port out request has been generated on the Open Events panel. Click on the event to view the PAC details in the Notes panel.

View the PAC code

You can view all the information associated with the PAC.

1. From the Search screen, select Port Out from the For field, and enter the PAC number in the With PAC field, or the relevant mobile number in the Port Mobile field, then select Find.

The Port Out Results panel displays all the PAC details. You can right-click on the line and select View Subscription to view more details.

Cancel a PAC code

You can cancel a PAC code if it is in an Open status. AgentView allows multiple PACs to be created for the same subscription as long as the subscription is still connected.

1. Search for the relevant PAC from the Search screen.

2. Right-click on the line in the Port Out Results panel, select Cancel PAC, and Yes if you are sure you want to cancel it.

This changes the status of the PAC to Cancelled, and the Cancel PAC event is processed.

Run the Port Out job

The Port-Out batch job extracts the PAC details scheduled to be ported out and generates the disconnection and termination fee workflow events required to complete the port out.

Before you run the job:

Ensure that all unnecessary PAC codes have been cancelled.

1. From the Admin Console, select Daily Operations > Jobs from the left-hand menu.

2. Select the Port Out job, and then Run Now.

3. Enter the port date and donor network code, and select Confirm.

The Port-Out event is generated, with the following actions:

• Disconnection – this action will be sent to Provisioning and will disconnect the subscription at the network

• Termination fee – the workflow monitor will calculate the termination fee and add the termination fee service with the calculated fee to the subscription.

The status on the subscription is changed to Disconnected.