Porting Requests

When Customers migrate between network In the context of CMP, the infrastructure on which usage of registered customers will be measured – this could be a mobile phone network, broadband network or other non-telecommunications network. operators, they can choose to keep their mobile number, or switch to another network without transferring their number.

The Porting Requests bulk action allows for the bulk completion, cancellation or update of porting The process of transferring a subscriber between service provider networks while ensuring they retain their existing mobile telephone number. requests. These porting requests are valid only within the UK, and are processed by Syniverse The Mobile Number Portability platform used by UK MNOs and MVNOs to initiate the porting process., the Mobile Number Portability (MNP Mobile Number Portability. An implementation or standard that enables mobile phone users to retain their phone number when transferring from one mobile network operator to another.) interface used by UK mobile network operators (MNOs).

The following steps describe how to create a Porting Request bulk action.

Prerequisites

• Ensure you have downloaded the Porting Requests Excel Template, and populated it with the:

  • Auth Code Type. This will be either PAC In the context of CMP, the infrastructure on which usage of registered customers will be measured – this could be a mobile phone network, broadband network or other non-telecommunications network., if retaining a number, or STAC A user with permissions to log in to the Cloud Monetisation Platform (CMP ) Back Office, used mainly for configuration tasks., if getting a new number and stopping the old number.

  • Auth Code assigned by Syniverse for the network that the customer In the context of the Cloud Monetisation Platform, an individual or organisation who has signed an agreement to take goods and services from a service provider. A customer receives a bill associated with one or more subscriptions, and can be a single end user or a large company with many subscriptions assigned to one agreement. wishes to port out To ensure a customer transfers out of a service provider's network and retains their existing mobile phone number. from.

• The list of bulk actions and templates that are available to you is linked to your user A person with the capability to log in to the CMP GUI software, such as a customer service advisor or agent. profile. If you do not have the relevant permissions, you will not be able to view or download this bulk action template.

1. From the CMP Converged Monetisation Platform. The MDS Global product that supports customer care and billing for digital service providers. Bulk Action menu on the left-hand side, expand Bulk Actions and select Porting Requests.

   The Porting Requests screen displays.

2. Select one of the following radio button options at the Type of Change Required field:

   1. Close - closes an open authorisation code. This sends the porting request to Syniverse.

   2. Cancel - cancels a pending port in To add a subscriber to a service provider's network while ensuring they retain their existing mobile phone number. request and changes it back to an open status. The remaining fields are removed once this option is selected.

   3. Revise - specifies a new port in date for a closed authorisation code with no change to the port status. The Recipient Network field is removed once this option is selected.

3. Enter a date from which the porting action will be effective, in the Port Date field. This field is unavailable for Cancel porting request types.

   Either enter the date manually or use the date picker. The format is dd/mm/yyyy.

4. From the Recipient Network drop-down list, select the network operator the customer is moving to.

5. Click Next.

   The second Porting Requests screen displays.

6. Enter the required notification details.

   1. Enter the email, typically the user's email, to which the notification is to be sent when the bulk action is completed in the Notification Email field.

      This field is validated to ensure that information is not sent outside the organisation.

   2. Enter a meaningful description/name for the bulk action in the Label field.

      Maximum 50 characters.

7. Click Next.

   In the next screen, you can select and upload the Excel template with the details of the porting request to which the Porting Requests bulk action will apply.

8. Click Browse, then navigate to and select the Excel file to upload.

   The name of the Excel file is displayed in the File Name field.

9. To initiate the action, click Confirm.

You are taken to the Previous Bulk Actions screen where the new bulk action is displayed and processed automatically.

It first shows a Not Confirmed progress status, changing to Queued once the file is uploaded. When complete, the progress changes to Batch Complete.