Search TipsTable of Contents
| About This Document |
|
| Introduction to CMP |
|
| CMP Functional Overview |
|
| CMP Core Components |
|
| Customer Management |
|
| Workflow Management |
|
| Bulk Action |
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| Hardware Orders |
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| Convergent Billing |
|
| Financials |
|
| Payments |
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| Credit Management |
|
| Credit Control |
|
| Debt Recovery Agency Extract |
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| Credit Reference Extract |
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| Customer Communications |
|
| Provisioning |
|
| Data Warehouse Extracts |
|
| Standard Reports |
|
| CMP Optional Components |
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| Online Charging |
|
| Rated Usage Loader |
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| Charge Loader |
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| CMP Operational Overview |
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| CMP Administration Console |
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| Business Configuration and Product Catalogue |
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| Number Management |
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| SIM Profile Loader |
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| Lifecycle Management |
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| Integration Overview |
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| CMP Web Services |
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| Customer Management APIs |
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| Product Catalogue APIs |
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| External Systems Interfaces |
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| CMP Technical Overview |
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| Third Party Dependencies |
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| CMP Documentation |
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| Context-Sensitive Help |
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| Documentation Set |
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| Functional Documentation |
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| Technical Documentation |
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| Integration Documentation |
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| Operational Documentation |
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| About Business Configuration |
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| Propositions |
|
| Price Plans |
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| Contracts |
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| Tariffs |
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| Packages |
|
| Shared Packages |
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| Package Rules |
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| Payments and Packages |
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| Services |
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| Service Categories |
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| Discounts |
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| Allowances |
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| Allowances and Variable Consumption Rates |
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| Attributes |
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| Communications |
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| Communications Process Flow |
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| Communications Templates (Comms Codes) |
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| Communications Triggers |
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| Communications Preferences |
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| Communications Aliases |
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| Communications Default Fields |
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| CMP Default Fields |
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| OCS Notification Default Fields |
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| Customer Management |
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| Billing |
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| Payments |
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| Usage Processing |
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| Credit Management |
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| Workflow |
|
| Event Types |
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| Event Codes |
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| Action Types |
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| Action Codes |
|
| Network |
|
| System |
|
| Orders |
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| Introduction |
|
| CMP Billing Process |
|
| Billing Controls |
|
| Agreement |
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| Invoice Production |
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| Statement Production |
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| Bill Print |
|
| Invoice Posting |
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| General Ledger |
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| CXP Extract |
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| Calls Management and Usage Archiving |
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| Invoice Reversal |
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| About Communications |
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| Communications Configuration |
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| Comms Configuration: Business Configuration |
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| Communications Templates (Comms Codes) |
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| Communications Triggers |
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| Communications Preferences |
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| Communications Aliases |
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| Communications Default Fields |
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| Comms Configuration - Administration Console |
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| Configuring Date Formats - Administration Console |
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| Communications Jobs and Daemons |
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| Communications Process Flow |
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| Comms Process Flow: Triggers |
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| Comms Process Flow: Gather Details |
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| Determine Delivery Method |
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| Get the Delivery Method Target |
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|
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| EXTERNAL |
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| PUSH or SMS |
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| ONLINE |
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| LETTER |
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| Get the Values for the Default Fields |
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| Merge Fields and Templates |
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| Comms Process Flow: Send SMS, Push and External Notifications |
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| Comms Process Flow: Create and Send Letters and Emails |
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| Comms Email Monitor Job |
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| Transmission Comms to Email Daemon |
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| Comms Letter Monitor Job |
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| Transmission Comms to Print Bureau |
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| Comms Process Flow: Store Letters and Emails |
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| External Comms Status Updates |
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| Comms Not Sent Workflow |
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| Comms Error Workflow |
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| Communications Database Tables |
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| Communication Email and Letter Templates |
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| Working with Email and Letter Templates |
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| Example: Configuration and Processing of a Communication |
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| Configuration |
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| Communication Configuration |
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| Jobs and Daemons Configuration |
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| Processing |
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| Triggering the Communication |
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| Gathering Communication Details |
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| Sending the Communication |
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| Communications in AgentView |
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| View Communication Details |
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| View Communications |
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| View and Edit Communication Preferences |
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| Add a One-Off Communication |
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| View Reasons for Comms Not Sent and Error Details |
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| Appendix |
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| Appendix A: CMP Default Fields and Beans |
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| Appendix B: OCS Notification Default Fields |
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| Introduction |
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| Required Reading |
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| Payments |
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| Setting Recurring Payments |
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| Recurring Card Payments |
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| Applying Refunds |
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| Processing Recurring Payments |
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| UK Direct Debit Process |
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| Recurring Card Payments |
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| Processing One-Off Payments |
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| One-Off Card Payments |
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| Batch Payment Upload |
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| Cash Matching |
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| Additional Payment Information |
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| Direct Debit |
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| Third Party Card Payment Providers |
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| Datacash |
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| Recurring Payment Suspension |
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| Unallocated Amount |
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| Third Party Software |
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| About Product Catalogue and Propositions |
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| Proposition Components |
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| Allowances |
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| Allowances and Variable Consumption Rates |
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| Services |
|
| Discounts |
|
| Packages |
|
| Shared Packages |
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| Package Rules |
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| Payments and Packages |
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| Tariffs |
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| Spend Caps |
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| Contracts |
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| Price Plans |
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| Configuring Propositions |
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| Configuring Allowances |
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| Configuring Services |
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| Configuring Discounts |
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| Configuring Packages |
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| Configuring Tariffs |
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| Configuring Price Plans |
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| Building Propositions |
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| Building Propositions |
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| Propositions Web Services |
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| Propositions in AgentView |
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| Allowances in Agentview |
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| Services in AgentView |
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| Discounts in AgentView |
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| Packages in AgentView |
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| Tariffs in AgentView |
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| Spend Caps in AgentView |
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| Price Plans in AgentView |
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| Contracts in AgentView |
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| Introduction |
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| Billing |
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| Churn |
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| Credit Management |
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| Customer Experience |
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| Financial |
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| Report Detail |
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| Available Reports |
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| Billing |
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| Average Revenue Per Customer and Account Type |
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| Monthly Billed Services and Nominal Codes |
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| Billing Summary |
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| Unbilled Usage Summary |
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| Churn |
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| Disconnected Subscribers - Summary |
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| Disconnected Subscribers - Detail |
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| Credit Management |
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| Aged Debt |
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| Customer Accounts On Active Credit Control Procedure Summary |
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| Customer Accounts On Active Credit Control Procedure Detail |
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| Customer Experience |
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| Customer Accounts With Open Query Amounts |
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| Overdue Unresolved Work Flow Events |
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| Workflow Events Report - Summary |
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| Workflow Events Report - Detail |
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| Financial |
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| Invoice Audit Trail |
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| Receipts Audit Trail |
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| Payments in Suspense Accounts |
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| Usage Reconciliation |
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| CMP Architecture Overview |
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| CMP Database |
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| Identity Server |
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| Role Extender |
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| AgentView |
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| Customer Management Web Services |
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| Business Configuration |
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| Configuration Web Services |
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| AgentView Interfaces Layer |
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| Published Interfaces Layer |
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| SABRE Server |
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| SABRE Administration Console |
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| Report Server |
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| Bulk Action |
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| Aurora Console |
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| High Availability |
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| Introduction |
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| Responsibilities |
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| Deployment Configuration |
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| Third Party Software Versions |
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| Third Party Licences |
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| Assumptions |
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| About CMP Installation |
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| Encrypting Sensitive Information |
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| Memory Allocations |
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| High Availability Stack Installation |
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| Health Check Service |
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| Prerequisites |
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| High Availability Prerequisites |
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| SSL Certificates |
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| Shared System Certificate Storage |
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| SABRE Server Encryption |
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| Network Communications |
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| Pre-Installation Tasks |
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| Installation Tasks |
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| Installation Configuration Tool |
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| Install Cached Version |
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| Deploy CMP |
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| Upgrading an Existing Installation |
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| Copy Database Based Configuration |
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| Troubleshooting |
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| Configure Azure Active Directory as a SAML Federated Identity Provider in WSO2 |
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| Post-Installation Checks and Tasks |
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| High Availability Deployment Post-Installation Tasks |
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| Uninstall CMP |
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| Introduction |
|
| Required Reading |
|
| Data Warehouse Extracts |
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| Overview |
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| Scheduling |
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| Flow |
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| Data Warehouse Output Files |
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| Format |
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| Collection |
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| File Naming |
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| Housekeeping |
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| Systems Monitoring |
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| Data Warehouse Data Dictionary |
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| Field Rules |
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| Customer Data Extracts |
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| Account Analytics |
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| Agreement Analytics |
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| Billed Usage Analytics |
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| Invoice Detail Analytics |
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| Payment Details Analytics |
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| Prepaid Usage Analytics |
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| Purchase Analytics |
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| Statement Analytics |
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| Subscription Analytics |
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| Subscription Features Analytics |
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| Subscription Service Analytics |
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| Transaction Detail Analytics |
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| Unbilled Usage Analytics |
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| Unallocated Usage Analytics |
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| CXP Extracts |
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| Organisation Load Control Interface Table |
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| Organisation Interface Table |
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| Organisation Structure Interface Table |
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| Organisation Node Attribute Interface Table |
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| Invoice Load Control Interface Table |
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| Invoice Interface Table |
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| Invoice Line Interface Table |
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| Usage Item Interface Table |
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| Delivery Address Interface Table |
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| Inclusive Usage Allocations Interface Table |
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| Inclusive Usage Units Interface Table |
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| Statement Interface Table |
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| Statement Transation Interface Table |
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| Hierarchy Node Check Interface Table |
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| Configuring CXP Extracts |
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| Invoice Analytics |
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| Hierarchy Analytics |
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| Configuring CXP Extracts |
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| SOAP Web Services Technical Overview |
|
| MDS Global Web Services |
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| MDS Global Web Services WSDLs |
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| Validation |
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| Optional Schema-Level Request Validation |
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| Basic Field Validation |
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| Data Type Validation |
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| Business Logic Validation |
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| Error Handling |
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| Validation Fault |
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| System Fault |
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| Service Unavailable Fault |
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| Security Fault |
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| Authentication and Security |
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| Web Services Audit Logs |
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| Web Services Support for NTP |
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| SOAP Web Services Interface Semantics |
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| Request and Response |
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| Account Service |
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| AddRegisteredCard |
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| Cancel Registered Card |
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| CreateAccount |
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| CreateAccountSerialNumber |
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| QueryAccount |
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| UpdateAccountDetails |
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| Update Account Serial Number |
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| UpdateRecurringPaymentDetails |
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| Address Service |
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| Address Configuration |
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| CreateAddress |
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| CreateEmailAddress |
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| QueryEmails |
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| RemoveEmail |
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| UpdateAddress |
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| Agreement Service |
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| CreateAgreement |
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| CreateAgreementCostCentre |
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| QueryAgreement |
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| Query Agreement Cost Centre |
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| QueryAgreementByCustomerLevel |
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| UpdateAgreement |
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| Billing Service |
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| CreateDiscount |
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| Set Attributes |
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| UpdateDiscount |
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| Composite Service |
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| ManageSubscriptionServices |
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| Corporate Service |
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| Create Corporate |
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| QueryCorporate |
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| Update Corporate |
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| Features Service |
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| QueryFeaturesHistory |
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| SetFeature |
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| Financials Service |
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| CreateInvoiceQueryAmount |
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| Query Account Balance |
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| QueryInvoiceQueryAmounts |
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| QueryTransactions |
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| Group Service |
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| CreateGroup |
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| Query Group |
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| UpdateGroup |
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| Payment Service |
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| Porting Service |
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| CancelPortIn |
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| CreatePAC |
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| PortIn |
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| Search Service |
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| SearchAccountsBySerialNumber |
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| SearchByAttributeValue |
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| SearchByNameAndAddress |
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| SearchSubscriptionsBySerialNumber Request |
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| Security Service |
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| QuerySecureSession |
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| Service Service |
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| CreateService |
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| QueryAccountServices |
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| QueryAccountServices Request |
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| QuerySubscriptionServices |
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| UpdateService |
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| Structure Service |
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| QueryAgreementStructure |
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| QueryCustomerStructure |
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| Subscription Service |
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| CreateSubscription |
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| LinkSubscriptions |
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| QuerySubscription |
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| RevertLastUpgrade |
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| UpdateSubscription |
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| UpdateSubscriptionSerialNumbers |
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| UpdateTariff |
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| WorkflowService |
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| UpdateWorkflow |
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| Business Configuration RESTful APIs |
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| RESTful Web Services API |
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| Operational Architecture |
|
| About Administration Console |
|
| Operation Monitoring |
|
| Daily Operations |
|
| Batch Audit |
|
| CMP Processes |
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| Jobs |
|
| Daemons |
|
| System Management |
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| Outages |
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| Schedules |
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| Creating a Schedule |
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| Exclusion Calendars |
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| System Monitoring |
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| Probes |
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| Executions |
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| Logs |
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| Outage Misfire Log |
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| Network Requests |
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| Messages Queues |
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| System Configuration |
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| Modules |
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| Logging |
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| Servers |
|
| System Administration |
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| Users |
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| Teams |
|
| Appendix |
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| Appendix A: Sample Production Schedule |
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| Appendix - Run Book details |
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| Introduction |
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| System Administration Tasks |
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| System Overview |
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| System Components |
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| System Software |
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| System Installation and Upgrade |
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| System Communication |
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| System Administration |
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| Database Administration |
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| JBoss Server Instance Administration |
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| JBoss Web Server Instance Administration |
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| Identity Server Administration |
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| Role Extender Administration |
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| SABRE Server Administration |
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| Administration Console Administration |
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| AgentView Administration |
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| AgentView Interfaces Layer Administration |
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| Published Interfaces Layer Administration |
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| Business Configuration Administration |
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| RESTful Web Services Administration |
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| SOAP Web Services Administration |
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| System Monitoring |
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| System Security |
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| System Availability and Recovery |
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| System Optimisation |
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| Security Technical Architecture |
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| About CMP Role-Based Security |
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| Security Groups |
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| AgentView Groups and Parent Roles |
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| AgentView Role Hierarchy |
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| Batch Server and Administration Console Groups and Roles |
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| Web Service Groups and Parent Roles |
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| Creating Users and Assigning Group Roles in Identity Server |
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| Create a User in Identity Server |
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| Manage a User's Role in Identity Server |
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| Password Recovery and Reset |
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| Password Reset Templates |
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| Enable Password Recovery and Reset |
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| Password Policies |
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| Add a User's Email in Identity Server |
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| AgentView Function Security |
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| Introduction |
|
| Batch Jobs and JSON Schemas |
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| Daemons |
|
| Probes |
|
| Allowance Allocation |
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| Billing |
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| Invoice Production |
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| Statement Production |
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| Rated Charges |
|
| ratedCharge.schema |
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| Bill Print |
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| bill-print.schema |
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| Invoice Posting |
|
| invoice-posting-extract.schema. |
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| Usage Archiving |
|
| Receipt Print |
|
| receiptprint-extract.schema |
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| General Ledger |
|
| general-ledger.schema |
|
| Bulk Action |
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| Agreement Plan Monitor |
|
| Cross Structure Monitor |
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| Edit Subscription |
|
| Manage Plan Tariff Change |
|
| Manage Sales Ledger Adjustment |
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| Manage Subscription Feature |
|
| Manage Workflow |
|
| Structure Expansion Monitor |
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| Workflow Resolution Monitor |
|
| Communications (Comms) |
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| Comms Monitor |
|
| commsExternal.schema |
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| commsExternalTrigger.schema |
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| commsPushOrSMSToHandset.schema |
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| outbound-acknowledgement.schema |
|
| Notifications Monitor |
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| Comms Letter Monitor |
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| Comms Email Monitor |
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| Advance Notifications |
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| Credit Management |
|
| Credit Control |
|
| creditControlReport.schema |
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| Credit Control Monitor |
|
| Credit Reference |
|
| creditReferenceExtract.schema |
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| Debt Recovery |
|
| draExtract.schema |
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| draResponse.schema |
|
| Data Warehouse |
|
| Account Analytics |
|
| Agreement Analystics |
|
| Billed Usage Analytics |
|
| Hierarchy Analytics |
|
| Invoice Analytics |
|
| Invoice Detail Analytics |
|
| Payment Details Analytics |
|
| Prepaid Usage Analytics |
|
| Purchases Analytics |
|
| Subscription Analytics |
|
| Subscription Features Analytics |
|
| Subscription Service Analytics |
|
| Transaction Detail Analytics |
|
| Unallocated Usage Analytics |
|
| Unbilled Usage Analytics |
|
| Device Enrolment |
|
| Device Enrolment Request |
|
| Device Enrolment Response |
|
| device-enrolment-request.schema |
|
| device-enrolment-response.schema |
|
| External Reference Upload |
|
| externalreferenceupload-load.schema |
|
| Ledger |
|
| Number Management |
|
| Managed Numbers |
|
| managed-numbers.schema |
|
| Managed Number Monitor |
|
| SIM Profiles |
|
| sim-profiles.schema |
|
| Payments |
|
| Direct Debits |
|
| Mandate Registrations |
|
| Mandate Revisions |
|
| directdebitmandate-extract.schema |
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| mandaterevision-load.schema |
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| Recurring Payments |
|
| Recurring Payments |
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| Recurring Payments Rejections |
|
| inbound-acknowledgement.schema |
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| outbound-acknowledgement.schema |
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| recurring-card-outbound.schema |
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| recurring-bank-outbound.schema |
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| recurring-cheque-outbound.schema |
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| recurring-payment-rejection.schema |
|
| posting-out.schema |
|
| reversal-out.schema |
|
| Non Recurring Payments |
|
| nonRecurringPayments.schema |
|
| Recurring Pre Payments |
|
| recurringprepayments.schema |
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| recurringprepaymentsbalance.schema |
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| recurringprepaymentsbalancerejections.schema |
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| recurringprepaymentscardrejections.schema |
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| Provisioning |
|
| Provisioning |
|
| provisioning_inbound.schema |
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| Message Properties |
|
| Bill Cycle Change |
|
| billcycle-inbound.schema |
|
| billcycle-outbound.schema |
|
| Purge |
|
| Rating |
|
| Rated Usage |
|
| rated-usage.schema |
|
| unrated-usage.schema |
|
| Offline Rating |
|
| Offline Rerating |
|
| Sales Orders |
|
| Sales Order Request |
|
| Sales Order Dispatch |
|
| order-request.schema |
|
| order-disptach.schema |
|
| Termination |
|
| Termination Fee Monitor |
|
| Utility |
|
| Batch Error Management |
|
| Data Fix |
|
| Usage Reconciliation |
|
| Usage Aggregation |
|
| Usage Reconcilation |
|
| Workflow |
|
| Action Monitor |
|
| Workflow Monitor |
|
| Terms Used in this Document |
|
| Introduction |
|
| Purge Routines |
|
| Archive Management |
|
| Comms Purge |
|
| Consumer Purge |
|
| Interface Purge |
|
| System Activity Purge |
|
| How to Manage Alert Recipients in CMP |
|
| How to Manage Serial Numbers in CMP |
|
| Porting Requests |
|
| How To Publish product offerings from the Aurora Console |
|
| Number Change |
|
| How To: Agreement Administrator Communications |
|
| Cancel a Subscription |
|
| Closed User Groups |
|
| Create a Closed User Group |
|
| Edit a Closed User Group |
|
| View a Closed User Group |
|
| Recontracting |
|
| Bill Reprint |
|
| Apply Consumer Price Increase |
|
| Update Attributes |
|
| Bulk Action Create Subscription |
|
| Identity Management (Blacklisting) |
|
| Number Portability |
|
| eSIM |
|
| Write Off |
|